Deskside Support Technician (Tier II)

Deskside Support Technician (Tier II)
Location: Washington, DC (On-site 5 days a week)
Role Type: 6-month contract 
 

About Our Client
Our client is a large-scale technology solutions organization providing mission-critical IT services to federal government programs. They deliver comprehensive infrastructure, application, and end-user support services across multiple agencies. With decades of success in delivering secure, reliable IT operations, they are known for driving innovation and efficiency while maintaining the highest standards of compliance and customer satisfaction.

Job Description
We are seeking a Deskside Support Technician to join a program supporting a major federal agency in Washington, DC. The team provides end-user support services across multiple Justice Department environments, including help desk, deskside, Windows workstation maintenance, managed print, ITSM, and video conferencing support.
This role will require a motivated professional with strong technical and customer service skills who can work independently across multiple buildings in DC, ensuring timely and professional resolution of end-user issues. The position involves frequent interaction with senior leadership offices, providing white-glove service and maintaining operational continuity for high-visibility stakeholders.

Duties and Responsibilities
• Provide deskside support for users with tickets dispatched from the Service Desk or identified onsite.
• Perform break/fix support for government-issued end-user devices, including replacing hard drives, batteries, and similar components.
• Install specialty software not packaged in SCCM.
• Remove devices from the network as directed by Security.
• Assess and resolve printer issues; install printer toner as needed.
• Track all work in the ticketing system, maintaining up-to-date status and notes.
• Prioritize and resolve user issues promptly, ensuring customer satisfaction.
• Provide white-glove support to senior management offices, including after-hours assistance when required.

Required Experience/Skills
• High School diploma with 5+ years of relevant IT support experience.
• Customer service–focused attitude with excellent communication skills.
• Current Public Trust clearance and ability to maintain it.
• Past experience providing Tier II IT support in a Windows office environment.
• Proficiency with ITSM ticketing systems and Microsoft Office tools.

Nice-to-Haves
• Active Secret Clearance (highly desired).
• Past experience supporting Department of Justice components.

Education
High School Diploma required.

Pay & Benefits Summary

• Pay up to 40/h W2

Deskside Support | Tier II Technician | Windows Support | Public Trust | ITSM | Break/Fix | Customer Service | DOJ Support