Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
ACS
Application Lifecycle Management
Cisco
Communication
Continuous Delivery
Continuous Integration
Customer Service
DevOps
Dynamics
Microsoft
Microsoft Azure
Microsoft Dynamics
Migration
Routing
Technical Drafting
Job Details
Remote Role
Dynamics 365 Contact Center Solution Architect
12+ Months Contract
Position Type-C2C/W2
Exp Level- 12 Years
Req Skills- Microsoft Dynamics 365 Contact Center, Omnichannel for Customer Service Agent exp, voice migration from cisco to Microsoft ACS, Azure Communication Services
Job Description
- Look for someone who has strong Omnichannel for Customer Service Agent exp-- Global platform or single region will be ok
- Also client is looking for Microsoft Dynamics 365 Contact Center -- who has voice migration from cisco to Microsoft ACS.
Top 3 Skills :
- Microsoft Dynamics 365 Contact Center with voice migration from cisco to Microsoft ACS
- Omnichannel for Customer Service Agent exp
- Azure Communication Services
Job Description :
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as:
- Omnichannel for Customer Service
- Unified Routing, Workstreams
- Channel integration (voice, chat, social)
- Microsoft Copilot and Virtual Agents
Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
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