Systems Engineer L2/3

$85,000 - $105,000

Full Time

  • Work from home


MSPWindows ServerAzureO365Active Directory

Job Description

Systems Engineer L2/3

Fair Haven, NJ

(Hybrid, on-site, remote, employee choice)

$85K - 105K, commensurate with experience


We are a Managed Services Provider providing advanced network/systems infrastructure solutions to SMB’s. We are looking for a special individual to join our organization. We expect this person to be a team player, organized, and a strong communicator who possesses the ability to adapt to diverse technical environments.


The primary purpose of the Remote Support team is to provide immediate remote support for our clients’ end-users with their Windows workstations, Thin Clients, MS-Office, MS-Outlook, Active Directory, Desktop Security (Antivirus / SPAM, etc.) VPN Clients, servers, networking, and vendor specific hardware and software. This team comprises of a multi-level support structure consisting of Administrators who provide basic support, Specialists who configure and install Desktop items, and Engineers who are the lead troubleshooters for the team.


As a Senior Remote Support Engineer, you’re primarily responsible for handling Tier III support tickets in a professional and timely manner while troubleshooting, researching, diagnosing, documenting, and resolving highly technical issues surrounding servers, workstations, MS-Office applications, email, other specific line of business applications as well as some hardware/peripheral equipment.



Responsibilities include, but are not limited to:

  • Install and configure workstations, notebooks, network printers, and mobile devices
  • Support internet-related equipment such as routers, switches, firewalls, and wireless appliances
  • Setup and configuration of various internet connections (FIOS, cable, etc.)
  • Setup and configuration of wireless equipment
  • Provide assistance via remote software
  • Troubleshoot PC operating system functionality
  • Ability to complete minor repairs, upgrades, and installation of hardware and software
  • Removal of unwanted / malicious software from computers
  • Documentation of all tasks performed
  • Desire to obtain vendor certifications
  • Remain calm and focused in pressure situations
  • Participate in a rotating on-call schedule for after-hours support
  • Successfully set priorities, perform tasks in an orderly fashion and meet time deadlines
  • Stay current with changing technologies, willing and able to take on new tasks and responsibilities



  • Deep knowledge of, and 5+ years of experience implementing, administering, and supporting: Windows 7 / 8 / 10, Microsoft Office/O365, Azure, Windows 2008R2 / 2012/R2 Server & Active Directory (account administration), Group Policy, Microsoft Exchange Server (new user accounts / distribution lists / groups / message tracking)
  • Must have some combination of: MCP, MCTS, MCSA: Windows 2008 Server, MCSA: Windows 2012 Server, MCITP: Windows 2008 Server Administrator, MCITP: Enterprise Administrator on Windows 2008, MCSE: Server Infrastructure certifications
  • Professional Services Automation Experience: Connectwise, AutoTask, TigerPaw (Connectwise Preferred)
  • Remote Monitoring and Management: Level Platforms, Labtech, Kaseya (Level Platforms Preferred)
  • Hypervisors: VMWARE
  • Firewall / Infrastructure: Watchguard, Dell Powerconnect, Sonicwall, Dell Remote Access Controller
  • Working Knowledge: DNS, VLANs, NAT, RAID, SSL, backup methodologies