Systems Engineer L2/3

Systems Engineer L2/3

Fair Haven, NJ

(Hybrid, on-site, remote, employee choice)

$85K - 105K, commensurate with experience

We are a Managed Services Provider providing advanced network/systems infrastructure solutions to SMB’s. We are looking for a special individual to join our organization. We expect this person to be a team player, organized, and a strong communicator who possesses the ability to adapt to diverse technical environments.

The primary purpose of the Remote Support team is to provide immediate remote support for our clients’ end-users with their Windows workstations, Thin Clients, MS-Office, MS-Outlook, Active Directory, Desktop Security (Antivirus / SPAM, etc.) VPN Clients, servers, networking, and vendor specific hardware and software. This team comprises of a multi-level support structure consisting of Administrators who provide basic support, Specialists who configure and install Desktop items, and Engineers who are the lead troubleshooters for the team.

As a Senior Remote Support Engineer, you’re primarily responsible for handling Tier III support tickets in a professional and timely manner while troubleshooting, researching, diagnosing, documenting, and resolving highly technical issues surrounding servers, workstations, MS-Office applications, email, other specific line of business applications as well as some hardware/peripheral equipment.

Responsibilities include, but are not limited to:

• Install and configure workstations, notebooks, network printers, and mobile devices
• Support internet-related equipment such as routers, switches, firewalls, and wireless appliances
• Setup and configuration of various internet connections (FIOS, cable, etc.)
• Setup and configuration of wireless equipment
• Provide assistance via remote software
• Troubleshoot PC operating system functionality
• Ability to complete minor repairs, upgrades, and installation of hardware and software
• Removal of unwanted / malicious software from computers
• Documentation of all tasks performed
• Desire to obtain vendor certifications
• Remain calm and focused in pressure situations
• Participate in a rotating on-call schedule for after-hours support
• Successfully set priorities, perform tasks in an orderly fashion and meet time deadlines
• Stay current with changing technologies, willing and able to take on new tasks and responsibilities

Required:

• Deep knowledge of, and 5+ years of experience implementing, administering, and supporting: Windows 7 / 8 / 10, Microsoft Office/O365, Azure, Windows 2008R2 / 2012/R2 Server & Active Directory (account administration), Group Policy, Microsoft Exchange Server (new user accounts / distribution lists / groups / message tracking)
• Must have some combination of: MCP, MCTS, MCSA: Windows 2008 Server, MCSA: Windows 2012 Server, MCITP: Windows 2008 Server Administrator, MCITP: Enterprise Administrator on Windows 2008, MCSE: Server Infrastructure certifications
• Professional Services Automation Experience: Connectwise, AutoTask, TigerPaw (Connectwise Preferred)
• Remote Monitoring and Management: Level Platforms, Labtech, Kaseya (Level Platforms Preferred)
• Hypervisors: VMWARE
• Firewall / Infrastructure: Watchguard, Dell Powerconnect, Sonicwall, Dell Remote Access Controller
• Working Knowledge: DNS, VLANs, NAT, RAID, SSL, backup methodologies