Senior ServiceNow Solution Architect

Overview

Remote
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

CSDM
Service Modeling & Mapping
enterprise architecture
ServiceNow CSA
CIS (ITSM
ITOM
CMDB/Discovery
SPM/APM)

Job Details

Job Title - Senior ServiceNow Solution Architect

Location's -Strongsville, OH Preferred #1 & Pittsburgh, PA Preferred #2

Job Summary

Seeking a Senior ServiceNow Solution Architect to lead the enterprise-wide adoption and governance of the Common Service Data Model (CSDM). This role drives architecture, standards, platform alignment, and service-centric design across ITSM, CMDB, ITOM, SPM/APM, and SACM.

Key Responsibilities

CSDM & CMDB Architecture
Own and maintain enterprise CSDM blueprint
Publish prescriptive modeling guidance
Enforce configuration-over-customization

Service Modeling & Mapping
Lead Service Mapping strategy
Align Application Services & Technical CIs to CSDM

SPM/APM Integration
Align portfolios, business apps, services, and capabilities
Enable SPM & APM analytics through CSDM consistency

Data Governance & Quality
Define data ownership & stewardship
Implement quality gates and governance controls

Integration & Compliance
Architect CMDB/CSDM data integrations (REST/SOAP, IntegrationHub)
Ensure model compliance across platform teams

Technical Leadership
Serve as design authority
Produce architecture artifacts
Mentor engineering teams

Required Qualifications

  • 10+ years in enterprise architecture / platform engineering
    5+ years implementing CSDM & CMDB at scale
    Proven delivery of OOB ServiceNow solutions across ITSM, ITOM, SPM, APM, SACM
    Expertise in Service Mapping, Discovery, CI class modeling
    Strong integrations (REST/SOAP), data modeling & pipeline governance

Preferred Certifications

  • ServiceNow CSA, CIS (ITSM, ITOM, CMDB/Discovery, SPM/APM)
    CAD ServiceNow Application Developer
    ITIL v4 Foundation

Screening Questions

  • Explain modeling a Business Service Service Offering Application Service in CSDM
    How do you enforce configuration-over-customization?
    Approach for mapping multi-tier apps to CSDM
    Relationship between APM business apps, application services & capabilities

Role Summary (General Solution Architect)

  • Member of delivery team for new development & production support
    Capture business requirements & technical specifications
    Build scalable enterprise technology solutions
    Create design artifacts, ensure production readiness
    Work with Enterprise Architecture to ensure alignment
    Support roadmaps (0 60 months)
    Participate in POCs, prototypes, R&D initiatives
    Provide LOEs, WBS, and technical resource planning
    Ensure adherence to EA standards throughout SDLC
    Act as technical owner in production
    Perform health checks, monitoring, capacity reviews
    Support ITSM processes (Incident, Problem, Change, Knowledge)
    Mentor junior technical team members

Skills Required

  • Strong SOA/Middleware integration experience
    Modeling reusable business objects/services
    Deep understanding of enterprise architecture
    J2EE servers: WebSphere, JBoss, Tomcat, Spring
    TIBCO, Informatica (PowerCenter, IDQ)
    SOA, ESB, JMS, XML, Web Services
    Data structures & warehousing (preferred)

Minimum Education / Experience

  • BS in CS, IS, or related field
    8+ years IS/Engineering/Systems Analysis
    4+ years J2EE application server deployments
    4+ years SOA/ESB/Web Services integration

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.