IT Business Systems Analyst

Full Time


    • IT
    • Systems
    • Analyst
    • System
    • ERP
    • Manager
    • SQL

    Job Description

    Location: Marlborough, MA
    Description: Our client is currently seeking a IT Business Systems Analyst

    Job Title: Business System Analyst

    Location: Marlborough, MA (Hybrid)

    Role Type: Perm

    • Lead in-house user groups to monitor system changes, enhancements and improvements.
    • Work closely with the business leaders to identify operations / manufacturing business requirements and then translate into technical specifications
    • Review, analyze and create documentation of operations business systems and user needs including workflow and program functions
    • Coordinate and perform the testing of configuration or programming changes
    • Lead deployment and maintenance of ERP system functionality and business intelligence/reporting strategy to increase business productivity, reporting in operations
    • Develop detailed test scripts, unit test programming changes and generate use case scenarios
    • Gather user requirements, recommend and implement solutions for current ERP or other 3rd party business systems.
    • Provide 1st and 2nd level support and troubleshooting for production control and traceability platform. Provide day to day user support.
    • Works with end-users, troubleshoots issues, and provides ongoing production support and works with database administrator and programmers Directly assist manufacturing and production teams with support and troubleshooting.
    • Resolve helpdesk issues and prevent future recurrence.
    • Support product upgrades and projects, including active engagement in testing of new features and functionality.
    • Coordinate and assist with end-user training including development of system documentation and training materials.
    • Develop on-going reports needed by the business to improve information and decision making.
    • Works with minimum supervision, decisions are made based on pre-established policies and procedures by ERP Manager

    • Experience in IT or business systems related project implementation
    • Hands-on experience with MS Dynamics NAV 2017 (or higher) or Equivalent ERP
    • Experience with support in a manufacturing environment, including processes, systems and terminology.
    • Effective communication with other departments to ensure proactive support and administration, including support for new product rollouts.
    • Ability to document current functionality and process flows, and suggest areas for future improvement.
    • Ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution.
    • Effective troubleshooting and problem solving skills.
    • Ability to work independently with minimal direction and oversight.
    • Moderate knowledge of building SQL queries or equivalent ERP queries and troubleshooting
    • Ability to deal with ambiguous situations or project demands.
    • Ability to write reports, business correspondence and procedure manuals.
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Experience with Power BI or other Business Analytic tools preferred.


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