Overview
Remote
On Site
$22 - $28 hourly
Contract - W2
Contract - Temp
Skills
Application Support
Web Development
Software Engineering
Customer Facing
HTML
Cascading Style Sheets
JavaScript
API Management
API
Authentication
Authorization
WAF
OWASP
Cloud Computing
Data Link Layer
Dynatrace
Multitasking
Management
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking an Application Support Analyst in Madison, WI.
Summary:
The Application Support Analyst is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer-facing software systems. This role needs a good understanding of web technologies - both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.
This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns.
REQUIREMENTS:
* Prior experience as a web developer
* Experience with observability platforms like Dynatrace, Datadog etc. is a plus
* Ability to multi-task and manage multiple issues simultaneously is required
* Ability to query and analyze complex data problems will be helpful
* May be required to communicate directly with Agents and customers with resolution or status updates
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking an Application Support Analyst in Madison, WI.
Summary:
The Application Support Analyst is primarily responsible for applying principles of web development and software engineering to analyze, troubleshoot and remediate issues within customer-facing software systems. This role needs a good understanding of web technologies - both front end (HTML, CSS, JavaScript, Node stack) and backend (APIs, API management tools, API clients, authentication and authorization, WAF, OWASP protections, etc.) Some understanding of underlying cloud deployment technologies and infrastructure will be helpful.
This role will provide technical assistance to L2 support staff who currently handle support tickets from customers and agents but do not have the technical background to troubleshoot and identify recurring patterns.
REQUIREMENTS:
* Prior experience as a web developer
* Experience with observability platforms like Dynatrace, Datadog etc. is a plus
* Ability to multi-task and manage multiple issues simultaneously is required
* Ability to query and analyze complex data problems will be helpful
* May be required to communicate directly with Agents and customers with resolution or status updates
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.