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Help Desk Lead

Doral, FL, US • Posted 3 days ago • Updated 6 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

🛠️ Calibrating flux capacitors...

Job Details

Skills

Authentication
Cloud Computing
Issue Tracking
JIRA
ServiceNow
Customer Service
Team Leadership
Help Desk
Technical Support
Workflow
SLA
Regulatory Compliance
Remote Desktop
Management
Provisioning
ITIL
Microsoft
CompTIA
Information Technology
Computer Science
IT Service Management
Security Clearance
Business Development
PPO
Point Of Sale
HMO
Life Insurance
Taxes
Apache Flex
Microsoft Windows NT

Summary

Requisition ID: 2562
Standard Title:
Required Security Clearance: Top Secret/SCI
Location: Doral, FL
Work Type: On-Site
Shift: First
Referral Eligibility: Eligible
U.S. Citizenship Required? Yes

Position Summary

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
Essential Duties and Responsibilities

Manage global authentication support operations.
Lead and manage a technical help desk team.
Ensure high-quality IT support services for cloud-based and on-premises environments.
Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
Provide strong customer service, team leadership, and incident resolution.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.

Preferred Qualifications

ITIL Foundation Certification.
Microsoft Certified: Modern Desktop Administrator Associate.
CompTIA A+.
Not specified.

Required Education and Experience Equivalency

Bachelor's degree in Information Technology, Computer Science, or a related field.
OR 5 years of equivalent experience in IT service management.

Required Certifications

None specified.

Required Security Clearance

Active Top Secret/SCI

Pay & Benefit Highlights
Compensation

Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
Employee referral bonuses up to $10,000 per hired referral.
Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).

Health

100% company-paid medical premiums for employees and eligible dependents.
Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
100% company-paid dental premiums for employees and eligible dependents.
100% company-paid vision premiums for employees and eligible dependents.

Income Protection

100% company-paid premiums for short-term disability.
100% company-paid premiums for long-term disability.
100% company-paid premiums for accidental death & dismemberment (AD&D).
100% company-paid premiums for life insurance up to $200,000.

Retirement

401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
401(k) pre-tax and Roth options.

Leave

Up to 20 days of flexible paid time off (PTO).
11 paid floating holidays.

Work-Life Balance

Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90984897
Position Id: fed67548acb5c07491077a0e8812c93d
Posted 3 days ago

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