Program Manager with Retail experience

Job Title : Program Manager  with Retail experience 
Location: Remote

Note:
Candidate must have Retail Domain experience is Must  

Job Description 
 We are seeking a highly experienced Program Management leader with strong Retail and Customer Experience (CX) expertise to drive the Athlete Experience strategy across a large, complex, and matrixed technology organization. This role requires a visionary leader capable of navigating ambiguity, building structure, communicating with senior leadership, and orchestrating delivery across dozens of teams.

About the Role
 The Principal Program Manager will lead the end-to-end program management of the Athlete Experience initiative, which spans roughly 40 workstreams and interfaces with over 80 technology teams and will be responsible for establishing the governance model, ensuring alignment across workstreams, driving execution, and consolidating program data into clear, concise, executive-ready communication.

Key Responsibilities
•    Lead the delivery of the Athlete Experience strategy as a structured, multi-layered program across a matrixed environment.
•    Develop and maintain core program management deliverables, including:
•    Program Charter
•    Program Plan
•    Status Reporting
•    RAID Logs (Risks, Assumptions, Issues, Dependencies)
•    Facilitate the consolidation of information across numerous tech workstreams, ensuring updates follow a consistent and scalable format.
•    Partner closely with workstream leaders to synthesise information into executive-level updates—highlighting insights, risks, decisions needed, blockers, and progress tracking.
•    Provide program-level visibility and drive alignment with senior leadership and cross-functional partners.
•    Guide teams through ambiguity, ensuring clarity of vision, priorities, and execution.
•    Ensure program activities align with business strategy, customer experience goals, and broader organizational objectives.
•    Lead and influence teams without direct authority, promoting collaboration and accountability.

Required Qualifications
•    10+ years of Program or Portfolio Management experience in complex, matrixed organizations.
•    Mandatory: Proven experience in Retail.
•    Demonstrated experience leading CX-focused initiatives or large-scale transformation programs.
•    Director-level experience with the ability to operate strategically while managing execution details.
•    Strong ability to translate high-level vision into structured plans, roadmaps, and execution frameworks.
•    Exceptional communication skills, with experience presenting to and influencing senior executives.
•    Deep understanding of business strategy and how technology, operations, and customer experience intersect.
•    Experience leading or coordinating multiple teams across functions.

Preferred Skills
•    Background in digital transformation, omnichannel retail, or customer journey initiatives.
•    Strong analytical mindset with the ability to identify patterns, risks, and emerging issues early.
•    Ability to work in fast-paced environments with shifting priorities.