Systems Administrator

This person is like a Jr. Systems Administrator C2H- Tues, Wed, Thurs onsite in Miramar office
JOB DESCRIPTION

• Most important--> someone who's managed MDM (mobile device manager). They use Workspace One (Airwatch) & manage over 8k devices.
• 2nd most important--> VMWare/VDI, someone who knows infrastructure managing back-end. (running analytics, patching virtual desktops
• Someone personable that can communicate with business partners
• Good to have: if no VMWare-Citrix ok. Someone whose worked for an MSP will be good as they will have had a lot of exposure/exp. 
• Example of Titles: Support Escalation Engineer, Jr. Systems Engineer

• Deliver detailed design/architecture plans and solution requirements assessment.
• Address challenges of systems integration, compatibility, and multiple platform integration.
• Collaborate with cross-functional teams in driving operating and service excellence.
• Identifies new solutions and opportunities in Service Management 
• Overall administration of the Service Management application.
• Facilitate and test all system updates and configuration changes.
• Establish Service Management configuration standards.
• Effectively manage and prioritize implementation tasks effectively.
• Implement and maintain a continuous improvement process.
• Ensure configuration consistency across development, test and production environments.
• Plans, organizes, and controls the activities related to Service Management application.
• Oversees the assignment of duties, and responsibilities to employees.

QUALIFICATIONS

• 3-5 years of IT work experience in systems administration, programming, or design.
• ServiceNow administration experience preferred.
• Project Management experience is a plus.
• Working knowledge of ITIL practices.
• Experience with Service Management modules including Incident, SLA, Surveys, Change, Problem, Service Catalog, Configuration Management, LDAP, SSO, MID Server
• Working knowledge of the web applications, networks, protocols, and email (SMTP, POP3). 
• Definition of business requirements, determine scope, estimate work effort, and project duration is a plus.
• Ability to work on various assignments simultaneously. 
• Knowledge of policies and practices involved in the human resources function.
• Ability to communicate tactfully, verbally and in writing with department heads, managers, coworkers and vendors to resolve problems and negotiate resolutions

EDUCATION

• Bachelor of Science degree (or equivalent) in related area of study (Computer Science, Information Technology, or other) preferred.