Command Center Analyst- (Splunk Required)

Job Title: Command Center Analyst
Job Category: Command Center Analyst / Specialist
Location: 100% Remote
Shift: Night Shift - Monday to Wednesday, 6:00 PM to 6:00 AM EST; Thursday, 12:00 AM to 6:00 AM EST (40 hours/week)

Important Note - Do Not Apply Unless You Meet These Requirements:

This role requires hands-on experience with Splunk and a strong understanding of ITIL-based processes.
Candidates without Splunk and ITIL experience will not be considered.

Overview:

We are seeking experienced Command Center Analysts to join a global IT operations team responsible for real-time monitoring, incident triage, and service restoration coordination across enterprise infrastructure platforms. This is a high-impact role supporting critical IT services in a 24x7 environment.

Key Responsibilities:

Monitoring & Analysis

• Proactively monitor systems, networks, and applications using enterprise-grade tools
• Assess ongoing change activities for potential service impacts
• Analyze alerts and events to identify issues and initiate appropriate actions

Incident Management & Operations

• Triage and assign P1/P2 incidents per established procedures
• Act as a focal point for status updates during high-impact changes
• Escalate incidents and drive timely resolution
• Participate in shift turnovers and daily operational briefings

Communication & Stakeholder Engagement

• Provide timely and accurate incident updates to technical and business stakeholders
• Collaborate across cross-functional teams to expedite resolution
• Support hyper-care efforts for major releases and migrations

Documentation & Reporting

• Maintain detailed incident logs in ITSM tools (e.g., ServiceNow)
• Ensure accuracy in knowledge articles and procedural documentation
• Assist in post-mortem documentation and reporting on incident trends

Continuous Improvement

• Identify opportunities for operational improvements and automation
• Participate in post-incident reviews and root cause analyses
• Support the development of best practices within the Command Center

Must-Have Skills & Experience:

• Splunk: Hands-on experience with Splunk for monitoring and analysis (non-negotiable)
• ITIL: Strong understanding and practical application of ITIL-based processes (Event, Incident, Change, Problem Management)
• 5-10 years of experience in data center or IT Command Center operations
• Proven history of incident response in global enterprise environments
• Familiarity with ITSM platforms (e.g., ServiceNow, Remedy)
• Ability to interpret Wireshark captures for incident analysis
• Excellent communication skills with the ability to convey technical information clearly
• Strong analytical mindset and ability to manage multiple high-priority tasks

Nice-to-Have Skills:

• Experience with additional monitoring tools: SolarWinds, DataDog, NetScout (nGenius), Nagios, Spectrum
• Experience supporting global user bases
• Exposure to low ticket volume environments with high-impact responsibilities
• Prior involvement in post-incident reviews and continuous improvement initiatives

Why Join Us?

• Be part of a collaborative team supporting mission-critical infrastructure
• Work in a dynamic environment with global reach
• Opportunity to contribute to enterprise-wide IT operations and innovation
• Enjoy the flexibility of a fully remote work arrangement

Pay and Benefits
The pay range for this position is $40.00 - $50.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.