Overview
On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 6 month(s)
No Travel Required
Skills
Technical Support
Active Directory
MS Office
call center
Outlook
Windows 10
Customer Service
Windows 7
Apple iOS
Hardware Troubleshooting
Software Troubleshooting
Ticket Management
IT Help Desk
Bilingual Spanish
Job Details
Requirements:
- 2 or more years of experience in an IT Help Desk Call Center environment.
- Proficiency in troubleshooting issues with Outlook, MS Office, and Windows 7/10.
- Experience with monitoring ticket queues and escalating issues outside of SLAs.
- Experience performing minor repairs to hardware, software, or peripheral equipment.
- Experience with Active Directory for user and account management.
- Experience with Apple iOS support.
- Excellent verbal and written communication skills.
Responsibilities:
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor ticket queues, assign tickets, and escalate issues to second-tier support.
- Confer with users or conduct computer diagnostics to investigate and resolve problems.
- Oversee the daily performance of computer systems and applications.
- Provide technical assistance for external customer support, including password resets.
- Install and perform minor repairs to hardware and software.
- Document support procedures and maintain accurate records of technical assistance.
Founded in 1999, Resourcesoft, Inc. is a leading Technology Consulting and Professional Services organization. Headquartered in Marlborough, MA, the company serves the technology needs of its clients nationwide. Resourcesoft has often been recognized by prominent rating agencies for its exemplary growth and stability. With over two decades of industry experience, the Company has evolved as a front runner in enabling project optimization. We partner with leading organizations to provide technology solutions within the financial, insurance, education, government, publishing, healthcare and pharmaceutical domains. We take pride in mentoring a workforce that is well positioned to respond to the emerging IT trends and needs. With the employees at the crux of every business endeavor, our success is driven by our expertise in pairing the right talent with the best jobs in the technology sector. We forge long term, personalized relationships with our employees to advance their career to the next level. We engage them in technology centric client projects that provide opportunities for them to evolve, innovate and deliver world class products and services. Our career opportunities offer challenging assignments and exposure to emerging and cutting edge technologies. We are committed to providing our employees with the tools necessary to accelerate their career progression, while maintaining a healthy, work-life balance. We are deeply committed to providing a workplace ambience that is both challenging and fulfilling.
Resourcesoft is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
For more information about Resourcesoft and our services, please visit our website.
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