Technical Support Analyst

  • Frankfort, KY
  • Posted 28 days ago | Updated 15 days ago

Overview

On Site
Depends on Experience
Contract - W2

Skills

Technical Support
software installation
Network Operating Systems
ITIL Framework

Job Details

Client is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.

KNOWLEDGE & EXPERIENCE:

  • Ability to identify and troubleshoot defective equipment.
  • Ability to identify and troubleshoot software and application issues.
  • Determine and resolve hardware issues prior to deployment.
  • Possess network room knowledge and experience.

Required Skills:

  • Excellent customer service skills
  • Excellent organization skills
  • Strong written and verbal communication skills
  • Ability to multi-task while taking phone calls in a fast-paced environment
  • Self-motivated
  • Network Operating Systems
  • Computer Technical Certification is a plus in the following MOS, MTA, MCP, A+ OR MCITP
  • General Understanding of the ITIL Framework
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