Salesforce Technical Architect

Full Time

  • No Travel Required

Job Description

Title: Salesforce Technical Architect

Brief Summary of Role:

A Technical Architect (TA) designs the key technical components of the solution and helps direct Appirio technical resources to develop and deliver the project deliverables. The TA reduces the overall project technical risk by uncovering design issues early in the project life cycle, shares implementation best practices, and recommends solution alternatives. Additionally, the TA often conducts design/code reviews during major project milestones.

  • Conducts business with the utmost professionalism including:
  • Fulfils commitments consistently on-time and proactively escalates commitments that are in jeopardy.
  • Responds promptly to requests and never allows queries to fall into a "black hole."
  • Attends meetings on time, always.
  • Judges the trade-offs with technology and feasibility and makes choices that fit the constraints of the project.
  • Familiar with project management fundamentals and fulfilling the project management role on projects.
  • Designs and implements business technology solutions focused on cloud-based business applications, specifically, Salesforce, and other custom solutions.
  • Direct involvement and/or oversight of developing business requirements, specifications, process flows, application design, application configuration, testing and deployment.
  • Works directly with clients to lead projects, facilitates business process analysis sessions, develops and delivers key components of technology solution.
  • Provides mentoring and guidance to other team members, including offshore team members.
  • Serves as subject matter expert.
  • Confident and willing to challenge a customer and guide the customer towards the appropriate solution for their needs and push back if a customer is asking for solutions that aren't in their best interest.
  • Ability to guide customer towards creative uses of standard cloud software functionality to meet business requirements instead of simply relying on custom code solutions
  • Functioning as leader within the organization and industry. Examples may include subject matter expert, Community leader, Silver Lining lead, speaker at industry events.
  • Participates actively in Discussions, building a reputation as a go-to resource for the toughest problems. Contributes to the Asset Libraries, Cloud Management Center, sponsors new employees, and presents Cool Code at Lunch and/or Continuing Ed sessions.
  • Provides pre-sales support as requested.
  • Achieve published company utilization targets.
  • Oversee technical decisions and activities of Appirio project teams including dividing up work, assigning to team members, and monitoring for quality.
  • Understand platform limitations and design alternatives to work around limitations
  • Identify when business requirements conflict with technical capabilities
  • Provide constructive feedback to project teams
  • Monitor technical deliverables for consistent quality as well as compliance with Appirio standards
  • Partner with project managers to monitor project status and risk areas
  • Demonstrate knowledge to design and build high-performance technical solutions on the Salesforce platform.

Education and Required Experience:
  • Requires Bachelor's degree in Computer Science, Software Engineering, Management Information Systems, and/or a related field plus five years of experience with Salesforce development or equivalent combination of education and experience
  • Experience with CRM salesforce eco systems, service cloud implementation, CTI integration and configuration: 5+ years
  • Salesforce certifications: Service cloud, admin, developer
  • Practical experience with sophisticated programming concepts including core design patterns, limits and bulk patterns, integration patterns, and asynchronous operations
  • Ability to collaborate with client partners to define requirements, outcomes, and set expectations on tasks that you and your team will be responsible for executing
  • Develop and maintain architecture blueprint in collaboration with partner and enterprise architects
  • Guide functional team with right Salesforce features and capabilities to have an effective grooming session with client
  • Gather required API definition and data layout to develop quality user stories
  • Develop solution with task list/approach for developers to build the features
  • Develop and monitor environment, CI/CD and release management strategy
  • Located and able to work in the U.S. from a home office and able to travel up to 50-70%
  • Title and compensation will be based on several reasons including experience
  • Not eligible for Visa Sponsorship

We are an Equal Opportunity, Affirative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Salesforce Integration Architecture