Technology Support Technician

$17 - $18

Full Time

  • No Travel Required


Microsoft Office SuiteDesktop SupportServiceNOWTechnical SupportHardware Support

Job Description

  • Are you passionate about helping people solve IT problems?
  • Do you like a fast-paced job where people matter as much as systems?
  • Can you work on several projects simultaneously without loosing focus, while keeping track of your priorities? 
  • If you answered yes to the above, then please consider joining our team!

As a Desktop Support Specialist you will

  • provides desktop and remote technical support to users on end user hardware.
  • Configure laptops, desktops, tablets, and other  devices. 
  • Support peripherals, including printers, scanners, and other devices.
  • Troubleshoots laptop/desktop PC problems.
  • Responds and follows-up on customer support problems, provides timely and professional Desktop support to users.
  • You will be interfacing with users, therefore you should be articulate in your communications.
  • You will need to explain technical intricacies to end users in a way that is easily understood.
  • You will need to maintain a high-level customer service focus, exhibiting expertise, courtesy, timeliness, and professionalism.


  • 2+ years of technical support experience in current desktop and laptop computers, various operating systems to include one or more of the following; Windows 10/7 and Microsoft Office suite
  • Experience using ticketing system (preferably ServiceNOW)
  • Experience a Desktop Specialist
  • Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges.
  • Strong customer service and end user equipment support skills
  • Strong written and oral communications
  • Ability to work independently and as part of a team.
  • Proven troubleshooting skills.
  • Ability to work under pressure

Keys for Success

  • Team Member: You are passionate about collaboration and being part of a driven team! You will be engaging in the overall technical support!
  • A Natural Problem Solver: You enjoy games, puzzles, and word problems. You enjoy solving problems and thinking critically on your feet.
  • Communication: You know how to earn trust and communicate in a clear, concise, and relevant fashion. You know the more effectively you communicate, the stronger your professional relationships and collaboration can be!
  • Service Mentality: You are empathetic, carrying and want to help! You know that any problem can be solved with right attitude, enthusiasm and passion!