Dynamics 365 Contact Center Solution Architect

  • San Francisco, CA
  • Posted 1 hour ago | Updated 1 hour ago

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

ACS
Application Lifecycle Management
Cisco
Code Review
Collaboration
Communication
Continuous Delivery
Continuous Integration
Customer Service
DevOps
Dynamics
Mentorship
Microsoft
Microsoft Azure
Microsoft Dynamics
Migration
Routing
Technical Drafting

Job Details

Dynamics 365 Contact Center Solution Architect

San Francisco, CA

Contract

Has strong Omnichannel for Customer Service Agent exp-- Global platform or single region will be ok

Also looking for Microsoft Dynamics 365 Contact Center -- with voice migration from cisco to Microsoft ACS. Must be individual Contributor

Microsoft Copilot Studio

Top 3 Skills :

1.Microsoft Dynamics 365 Contact Center

2. Microsoft Copilot Studio

3.Azure Communication Services

Summary:

Lead technical design sessions and own the implementation of D365 Contact Center solutions.

Provide technical oversight on key components such as:

o Omnichannel for Customer Service

o Unified Routing, Workstreams

o Channel integration (voice, chat, social)

o Microsoft Copilot and Virtual Agents

Collaborate with Solution Architects to design integrations with backend systems and external services.

Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.

Review code and ensure alignment with best practices and enterprise standards.

Troubleshoot complex technical issues and provide proactive resolutions.

Contribute to DevOps processes including CI/CD pipelines and ALM best practices.

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