Senior ServiceNow Developer

Why WWT?

At World Wide Technology, we work together to make a new world happen.Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test, and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution, and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

What is the Internal WWT IT Team and why join?

The Internal WWT IT team is the backbone of our company s technological infrastructure, ensuring seamless operations and continuous innovation. Our team is dedicated to managing and supporting the company s technology infrastructure, ensuring the smooth operation of hardware, software, networks, and data systems, while providing top-notch technical support to employees.

By joining the Internal WWT IT team, you will play a crucial role in maintaining the efficiency and security of our IT environment, enabling the company to achieve its strategic goals. The Internal IT team offers the opportunity to work in a dynamic and collaborative environment, where your contributions will directly impact the company's success. If you are passionate about technology and eager to take on new challenges, we encourage you to apply and join our team.

What will you be doing?

You will work in a dynamic and challenging environment with a team that provides diverse solutions to our business stakeholders and Project Managers within our Services Organization. The IT SC&E Operations team uses a broad range of functional and technical skills to continue building our ServiceNow platform, including integrations to various boundary applications.

Responsibilities

• Participate and consult in architecture, design, development, implementation of integrations, and configuration of our ServiceNow platform.
• Collaborate with various teams and business stakeholders to understand business requirements and propose technical solutions.
• Participate in strategic project planning that improves operational efficiency across WWT s Professional Services and Engineering departments.
• Test end-to-end solutions to ensure complete satisfaction of internal and external users including unit, functional, and regression testing.
• Mentor and collaborate with offshore/onsite developers, perform code reviews, and promote best practices and direction to team members.
• Support the development of technical solutions and provide ongoing assistance and consultation to resolve problems to ensure the solutions meet the end user s requirements.
• Provide guidance and direction on Production Issues.
• Create and update existing technical/configuration documentation.
• Perform platform upgrades.

Qualifications

• Bachelor s or master s degree preferably in Computer Science or Computer Information Systems OR equivalent experience and/or certifications.
• 12-15 years experience as a ServiceNow Developer.
• Excellent communication skills (written, verbal, and presentation) for both a technical and non-technical audience.
• Experience Integrating ServiceNow with external systems using JDBC and various Web Services, such as JSON, XML, REST, SOAP, etc., is preferred.
• Experience integrating 3rd party measurement, monitoring, incident management, and reporting software with ServiceNow.
• Experience integrating with Galileo Suite for XaaS preferred.
• Experience with JavaScript, HTML/CSS, and AJAX.
• Experience with the following ServiceNow Products: ITSM, CMDB, PPM, FSM, CSM, AppDev Engine preferred.
• Scripting in various areas (business rules, client scripts, UI actions, ACL, UI policies, portal pages, UI pages)
• Ability to configure flows and workflows .
• Ability to create and maintain Service Catalog and Portal experience (must-have skill).
• Demonstrate ability to gather requirements, including problem definition, requirements elicitation, and impact analysis on complex projects spanning multiple stakeholder communities, design and implementation specs, application configuration, workflow configuration, UI configuration, development of reporting, development of requirement integration components, and testing and QA; must be able to coach the team through this process.
• Experience with ServiceNow Patch and Major Version Upgrade deployment and support will be helpful.
• Ability to thrive in an agile environment with evolving requirements. and possess agoodunderstanding of Agile, Lean, and Scrum principles.
• Experience with ServiceNow Automated Test Framework (ATF) to automate and verify applications, customizations, or configurations.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness Program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! Equal Opportunity Employer

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