Senior Business Analyst - Operations

  • Richmond, VA
  • Posted 60+ days ago | Updated 1 hour ago

Overview

Remote
On Site
Full Time

Skills

Data-flow diagrams
System administration
Process improvement
Customer satisfaction
Health insurance
Instructional design
Data Analysis
Information Technology
Customer service
Microsoft Excel
Operations research
Systems analysis
Problem solving
Critical thinking
Decision-making
Operations
Health care
Recruiting
Electronic data interchange
Testing
Supervision
Design
Tableau
Analytical skill
Microsoft Visio
SQL
Medicare
Medicaid
Insurance
DICE
Reporting
Claims
R
Communication

Job Details

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

Sentara is hiring for a Senior Business Analyst - Operations.

This is a Full-Time position, fully remote, with day shift hours and great benefits!

Work Location:

Remote opportunities available in the following states - Alabama, Delaware, Florida, Georgia, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington (State), West Virginia, Wisconsin, Wyoming

Job Responsibilities

  • Acting as a liaison between business and IT groups.
  • Eliciting requirements for customers and groups
  • Review of understanding of EDI 834 transactions
  • Identifying and addressing operational, and technological risks within the business.
  • Maintaining, testing and improving business and systems operations.
  • Building and maintaining relationships with key stakeholders.
  • Identifying and capitalizing on process improvement opportunities.
  • Identifying innovative ways to increase customer satisfaction.
  • Evaluating the performance of project teams to ensure that targets and deadlines are met.
  • Creating data flow diagrams and process maps
  • Supervising the design of new products and evaluating how these will benefit customer satisfaction
  • Creating monthly performance reports utilizing Tableau, Excel, or analytic tools


Job Requirements:

  • Required to have a Bachelor's Level Degree.
  • Required to have 3 years of related work experience.
  • Required to have experience with Visio.
  • Required to have experience with MS Excel.
  • Required to have experience with SQL.
  • Required to have experience with Tableau.
  • Required to have experience with MS Project.


Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

For information about our employee benefits, please visit: Benefits - Sentara (sentaracareers.com)

Sentara provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans and plans serving Medicare and Medicaid enrollees.

With more than 30 years' experience in the insurance business and 20 years' experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services - all to help our members improve their health.

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth!

To apply, please go to and use the following as your Keyword Search: JR-40282

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Keywords: Business Analyst, Operations, Excel, SQL, Data Analysis, Tableau, Visio, Remote,

Alabama, Delaware, Florida, Georgia, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming

This position is responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to quality initiative implementation, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to improve business practices. Possesses a high degree of operational knowledge as it relates to customer operations in claims, system administration, expansion business, and member enrollment.\r \r Related experience will be in one of the following areas, operations, IT, or reporting.

  • Acting as a liaison between business and IT groups.
  • Eliciting requirements for customers and groups
  • Review of understanding of EDI 834 transactions
  • Identifying and addressing operational, and technological risks within the business.
  • Maintaining, testing and improving business and systems operations.
  • Building and maintaining relationships with key stakeholders.
  • Identifying and capitalizing on process improvement opportunities.
  • Identifying innovative ways to increase customer satisfaction.
  • Evaluating the performance of project teams to ensure that targets and deadlines are met.
  • Creating data flow diagrams and process maps
  • Supervising the design of new products and evaluating how these will benefit customer satisfaction
  • Creating monthly performance reports utilizing Tableau, Excel, or analytic tools


  • Bachelor's Level Degree


  • Related 3 years


  • Microsoft Excel
  • Operations Analysis
  • Systems Analysis
  • Communication
  • Complex Problem Solving
  • Critical Thinking
  • Judgment and Decision Making

About Sentara