Data Center Operations Technician

This position will help support weekend work and helps alleviate pressure on the weekend rotating staff as we support every weekend all year round. New hire will also need to support the Data Center Operations desk which takes in all calls from external customers and internal customers. Position will work with all of NASDAQ's vendors on RMA orders and planning.

Main role:

Job Summary: A Shipping and Receiving Technician is responsible for managing the flow of goods into and out of the Datacenter, ensuring accurate tracking and inventory management, and maintaining clear communication with various departments and customers.
Key Responsibilities:
Receiving incoming shipments and verifying the accuracy of all items against invoices.
Updating the inventory management system with new stock and ensuring precise records are maintained.
Organizing and managing storage areas.
Dispatching out shipments, ensuring that all necessary documentation is completed accurately and on time.
Liaising with suppliers and customers to resolve delivery issues.
Conducting periodic inventory counts and reconciling discrepancies.
Qualifications:
Experience in a datacenter or logistics setting preferred.
Strong attention to detail and accuracy.
Basic understanding of inventory management systems.
Excellent communication and organizational skills.
Ability to handle physical tasks such as lifting, stacking, and storing items.
Skills:
Proficient in Microsoft Office Suite.
Familiarity with warehouse logistics and inventory management systems.
Problem-solving abilities.

Secondary role

Job summary:
Provides technical support to engineers and scientists in areas such as production, operations, maintenance, safety, testing, process improvement or product development.
Uses schematics, diagrams, written and verbal descriptions or defined plans to perform testing and troubleshooting on electronic or mechanical components, equipment or systems.
Gathers, maintains, formats, compiles, and manipulates technical data using established formulae and procedures, and performs detailed mathematical calculations.
Position responsibilities:
1. Under direct supervision, supports network operations engineers in the management of a public and/or private network such as Internet protocol (IP) networks, wide area networks (WANs), and public switched telephone networks.
2. Under direct supervision, Installs, monitors, maintains, upgrades and supports network communications systems to provide maximum performance and availability following established policies and procedures.
3. Under direct supervision, collects and monitors network traffic data to support capacity planning, routing, switching and load balancing, and supports the day-to-day provisioning and maintenance of network services.

Education required: Associate degree or Certificate in Computer Science, MIS or other related discipline, or equivalent work experience in Data Center, Network or Computer Operations.
Experience Required: 0 to 2 years
Certifications: None
Specified Core Skills & Requirement:
Functional knowledge: Has developed proficiency in a range of processes or procedures through job-related training and considerable on the job experience.

Business expertise: Applies experience and skills to complete assigned work within own area of expertise.
Leadership: Acts as an informal resource for colleagues with less experience.
Problem solving: Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
Impact: Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor.
Interpersonal skills: Exchanges straightforward information, asks questions and checks for understanding.

Technical Skills & Requirements: Planning & Coordination: Solicits advice from senior associates and/or manager on successful approaches to manage responsibilities and overcome obstacles. Plans own time and resources appropriately and in advance.
Prioritizes own work to ensure successful completion; minimizes time spent on unnecessary administrative activities.

Technical Knowledge/Proficiency: Develops basic understanding of technical discipline, answering basic questions pertaining to a specific area of expertise. Seeks opportunities to build functional skills and technical expertise; gathers feedback from senior associates. Applies basic functional and technical knowledge, in addition to organizational and IT standards, techniques, and procedures when completing work.
Troubleshooting/Technical Support: Documents basic problems and the steps necessary to implement the solution. Applies basic solutions to problems. Collects information to analyze basic problems and identify their origin.

Asset Management: Completes responsibilities to procure and distribute technology assets, following standard policies and procedures. End-user Customer Support: Begins to develop rapport and relationships with customers by actively listening, resolving issues, recognizing when customers are dissatisfied, and ensuring needs have been addressed.