Overview
On Site
USD 30.00 - 30.00 per hour
Full Time
Skills
Tier 1
Issue Resolution
Tier 2
Technical Support
Operating Systems
Computer Hardware
Laptop
Bomgar
Communication
Customer Service
Management
Master Data Management
Mobile Device Management
Regulatory Compliance
Remote Support
OS X
iPhone
IOS Development
ServiceNow
Microsoft Windows
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Position Overview
We are looking for a skilled Tier 2 End User Support Technician to join our Desktop Support team. In this role, you will provide advanced technical support to end users, ensuring timely resolution of hardware and software issues. If you have strong troubleshooting skills, experience with remote support tools, and enjoy delivering hands-on assistance, this is the perfect opportunity for you!
Key Responsibilities
Required Qualifications
Preferred Qualifications
Top Skills
Job Type & Location
This is a Contract position based out of Raleigh, NC.
Pay and Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Nov 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are looking for a skilled Tier 2 End User Support Technician to join our Desktop Support team. In this role, you will provide advanced technical support to end users, ensuring timely resolution of hardware and software issues. If you have strong troubleshooting skills, experience with remote support tools, and enjoy delivering hands-on assistance, this is the perfect opportunity for you!
Key Responsibilities
- Provide Tier 2 technical support for desktops, laptops, and peripherals.
- Troubleshoot and resolve hardware and software issues for end users.
- Perform software installations, updates, and configurations.
- Use remote support tools (e.g., Bomgar) to diagnose and resolve issues; escalate when necessary.
- Document all activities and resolutions in ServiceNow or similar ticketing systems.
- Collaborate with Tier 1 support and other technical teams for efficient issue resolution.
- Support and manage Apple macOS and iOS devices; experience with MDM solutions like Intune is a plus.
- Ensure compliance with IT policies and security standards.
Required Qualifications
- Proven experience in desktop or Tier 2 technical support.
- Strong knowledge of Windows and macOS operating systems.
- Experience troubleshooting hardware (desktops, laptops, peripherals) and software applications.
- Familiarity with remote support tools (e.g., Bomgar) and ticketing systems (e.g., ServiceNow).
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
Preferred Qualifications
- Experience supporting Apple devices and MDM solutions such as Intune.
- Knowledge of compliance requirements in enterprise IT environments.
Top Skills
- Desktop Support
- macOS
- iPhone/iOS
- ServiceNow Ticketing
- Windows OS
Job Type & Location
This is a Contract position based out of Raleigh, NC.
Pay and Benefits
The pay range for this position is $30.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Raleigh,NC.
Application Deadline
This position is anticipated to close on Nov 25, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.