ServiceNow Production Support Engineer

Overview

Remote
Hybrid
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

SQL
Unix
ServiceNow
Production Support
IT Service Management

Job Details

Job Title : ServiceNow Production Support Engineer

Location : Austin, TX 78753

Duration : 12+ Months

Years of experience in each of the must-have skills:

  • Service Now : 5-8 years
  • Unix : 3-5 years
  • Oracle SQL : 5-8 years

Certifications required:

  • Service now certified system administrator is a mandatory certification.
  • Other micro certifications in HRSD/ITSM/CSDM could be beneficial

Job Description:

  • The role is for production support for a top client in the IT industry. Candidate is expected to be on shift during weekdays and some of the weekends.
  • Since the project is on-prem, this team handles all the operational and maintenance activities.
  • This gives an edge to the candidate to be involved in other technologies like Unix and SQL, unlike the industry standard projects.
  • Also, the tool and its implementation is customised by the client, which also gives the candidate a very good scope for learning service now.
  • Although it is production support, this team handles code fixes and minor enhancements, which is an edge over other implementations.
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