CMOD and IBM Administrator


$60 - $66
Contract - W2
Contract - 1 Year(s)
No Travel Required



Job Details

Job Details:
Job Title: CMOD and IBM Administrator
Job ID: 24-01688
Duration: 12+ Months Contract with potential to extend.
Job Location: Remote in US.

CMOD (Content Manager OnDemand) skills are the most important to look for in this role.

Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products.
Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems
Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met.
Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
Document resolutions to reported problems.
Identify product and documentation deficiencies and make suggestions for improvement.
Rotating 24x7 on-call support, scheduled among the team.
Analyze and resolve problems escalated within the organization.
Work with clients to define requirements for enhancement requests.
Contribute to qualifying and assessing client's expectations.
Follow up with clients to perform fixes and to confirm resolutions.
Documentation and knowledge administration.
Ticket and queue management of Incident, Problem and Change Management.