Scrum Master

Job Title:
Scrum Master

Job Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, and intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our client. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.
Job Title: Scrum Master

Location: Atlanta, GA (Onsite)

Qualifications:

• 4-7 years of experience in agile development, including agile methodologies coaching.
• Experience with API/UI and Rest services, iOS/Web Apps, and commerce/selling experience.
• Extensive IT knowledge, including strategies, methodologies, architectures, and standards.
• Proven leadership in achieving successful project outcomes.
• Effective communication skills with technical and non-technical audiences.
• Experience with tools such as Jira, Gitlab, AppDynamics, and Splunk.

Key Responsibilities:

• Facilitate self-organization and self-management among teams, ensuring progress towards goals.
• Organize and lead daily stand-ups, reviews, sprint planning, retrospectives, and other Scrum-related meetings.
• Collaborate with IT partners to support development and software delivery.
• Assist Product Owners in user story creation, prioritization, and product backlog grooming.
• Identify and address impediments; make issues visible and escalate when necessary.
• Ensure efficient progress towards sprint goals with a strong sense of ownership and accountability.
• Coach teams and stakeholders on Agile/Scrum tools and practices at a sustainable pace.
• Ensure adherence to agile principles of collaboration, prioritization, and visibility.
• Coordinate cross-functional teams early and often.
• Recommend improvements and assist in adopting best practices.
• Manage and resolve project issues, and mitigate risks in real time.
• Demonstrate excellent interpersonal skills, capable of operating under high-pressure scenarios within tight deadlines.
• Stay aware of Agile and DevOps technology practices.
• Analyze project challenges and proactively define alternatives.
• Maintain high system availability in a 24/7 support role, including onshore/offshore models.

Preferred Experience:

• Working with teams that support frontline and business partner experiences.
• Knowledge of IT operations in an always-available service environment.

The base salary range for this position is $92,250 - $171,321 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.

The deadline to apply for this position is 07/21/2025

#LI-Onsite

#AtlantaGA

#Concentrix

Location:
USA Atlanta One Ravinia Drive, Suite 610

Language Requirements:

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

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To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .