Lab Support Technician

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 1 Month(s)

Skills

Acronis
Active Directory
Altiris
Amazon S3
Amazon Web Services
Archiving
Backup

Job Details

We are looking for Lab Support Technician for our client in San Diego, CA
Job Title: Lab Support Technician
Job Location: San Diego, CA
Job Type: Contract
Job Description:
Pay Range: $24hr - $29hr
  • The Laboratory IT Support Engineer will serve as the primary technical contact for field service engineers, scientists, and external vendors, providing comprehensive support for laboratory computing systems.
  • This role includes system administration, troubleshooting, security management, and collaboration with internal IT teams to maintain reliable and secure laboratory operations.
Responsibilities:
  • Serve as the primary technical support contact for field service engineers and external vendors, managing scheduling, remote access, data migration, troubleshooting, and IT-related issues.
  • Implement and manage Windows-based security solutions, including Active Directory groups, anti-virmalware programs, and network port/protocol configurations.
  • Administer and maintain network connectivity for client and server-side Windows environments.
  • Analyze, identify, and implement timely security upgrades or other enhancements to desktop platform support.
  • Document procedures, troubleshooting steps, and best practices; create and maintain Knowledge Base articles.
  • Maintain an accurate inventory of laboratory PCs, peripherals, software, and related assets.
  • Escalate unresolved IT issues to internal or external support teams as needed.
  • Participate in and lead technical projects supporting laboratory computing for LCS-managed sites, collaborating with IT staff and clients across multiple locations.
  • Manage and allocate personal time effectively; coordinate schedules and adjust priorities to meet business needs.
  • Ensure compliance with corporate policies through regular reporting and participation in compliance programs.
  • Research, identify, and prototype new technologies to enhance laboratory operations, security, and productivity.
  • Develop strong relationships with scientists, IT peers, and external partners; gain an in-depth understanding of supported business units.
  • Collaborate with scientists, vendors, and IT colleagues on the implementation and integration of new systems; coordinate hardware and OS refreshes for benchtop systems.
  • Participate in the installation, documentation, and testing of upgraded laboratory instruments; deploy and maintain data management tools for backup and archiving.
  • Work with the LCS Systems Management team to understand benchtop imaging processes and management tools (e.g., Altiris Client Management Suite, Active Directory, Acronis).
  • Act as an escalation point for troubleshooting instrument software and connectivity issues between benchtop systems and instruments.
  • Monitor and manage all incidents and service requests through the service desk tracking tool.
Required Skills and Knowledge:
  • 5 7 years of hands-on experience with Windows 10 operating systems.
  • Proven ability to independently troubleshoot and resolve technical issues.
  • Strong customer service orientation and problem-solving skills.
  • Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN architectures.
  • Understanding of network cabling, subnetting, and basic network security principles.
  • Familiarity with ServiceNow ticketing system and reporting metrics.
  • Experience with attended/unattended imaging, OS installations, and virtual backups.
  • Proficiency with Altiris or similar deployment tools (e.g., SCCM).
  • Experience with remote desktop and remote support software.
  • Knowledge of data storage, migration, and archiving best practices.
  • Experience with Active Directory user, computer, and group management.
  • Basic competency in Linux operating systems.
Education and Experience:
  • Bachelor of Science in Computer Science, Life Science, or related discipline, or equivalent industry experience.
  • Minimum 5 years of relevant technical experience in Windows OS, networking, remote computing, and backup systems.
  • Experience with AWS S3 storage and Virtual Workspaces preferred.
  • Experience working with scientific instrumentation is highly desirable.
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