Sr. ServiceNow Engineer
We are seeking a highly skilled ServiceNow Engineer with strong hands-on experience and expertise in implementing ServiceNow solutions. The ideal candidate will bring a Software Engineering mindset, the ability to work independently, and the ability to deliver solutions at an accelerated pace that align with both technical requirements and business objectives. This role is pivotal to ensuring smooth transitions, scalability, and adherence to best practices in ServiceNow implementations.
Key Responsibilities
Lead and manage the implementation of capabilities in ServiceNow and including best practices and software engineering rigor.
Provide technical and best practice guidance to stakeholders, translating business needs into scalable ServiceNow solutions.
Collaborate with business units and technical teams to ensure newly built solutions/applications meet organizational standards.
Independently configure, customize, and integrate ServiceNow modules without close supervision.
Perform system reviews, troubleshoot issues, and ensure successful post-migration validation.
Manage and optimize ServiceNow MID Servers for integrations, discovery, and connectivity.
Document processes, provide knowledge transfer, and support governance around ServiceNow usage.
Stay updated on the latest ServiceNow features, updates, and industry best practices.
Required Qualifications & Skills
10+ years of hands-on ServiceNow development experience.
Proven expertise in building ServiceNow solutions (custom apps, workflows, integrations).
Deep understanding of ServiceNow modules (ITSM, ITOM, FSM, CSM, or custom applications).
Strong knowledge and experience with ServiceNow MID Server, including configuration, troubleshooting, and integrations.
Strong problem-solving mindset with experience delivering technical guidance.
Ability to work independently with minimal supervision.
Experience with ServiceNow scripting (JavaScript, Glide API, Flow Designer, etc.).
Familiarity with ServiceNow Integration Hub, REST, SOAP, APIs for data migration/integration.
Excellent communication skills to interact with both technical and non-technical stakeholders.
Preferred/Good to Have
ServiceNow Certified System Administrator (CSA) or higher-level certifications.
Experience with ServiceNow scoped applications development.
Knowledge of ITIL processes and frameworks.
Experience in advisory/consulting roles with external clients
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