Overview
On Site
USD 19.00 - 22.00 per hour
Contract - W2
Contract - Independent
Skills
Health Care
Productivity
Collaboration
Training
Customer Service
Help Desk
Technical Support
Microsoft Windows
Microsoft Office
Management
Service Desk
Multi-factor Authentication
Communication
Attention To Detail
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst I to join our team in Park City, Utah. This is a contract position ideal for individuals eager to provide technical support in a fast-paced healthcare environment. The role involves assisting users with technical issues, troubleshooting basic system errors, and ensuring smooth operation of essential software tools.
Responsibilities:
Respond to service desk tickets and provide timely resolutions to technical issues.
Troubleshoot basic errors in Windows systems and ensure functionality.
Assist users with Office 365 applications, addressing issues and optimizing productivity.
Manage multi-factor authentication processes to ensure secure access.
Collaborate with team members to identify and resolve recurring technical concerns.
Document troubleshooting steps and solutions for future reference.
Provide clear and detail-oriented communication to users regarding technical support.
Monitor system performance and escalate complex issues as needed.
Offer guidance and training to users on basic software functionalities.
Maintain a high level of customer service throughout all interactions.
Requirements
Minimum of 1 year of experience in a help desk or technical support role.
Proficiency in basic troubleshooting for Windows systems.
Familiarity with Office 365 applications.
Ability to manage service desk tickets effectively.
Understanding of multi-factor authentication processes.
Strong written and verbal communication skills.
Detail-oriented with strong organizational abilities.
Ability to work independently and collaboratively in a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst I to join our team in Park City, Utah. This is a contract position ideal for individuals eager to provide technical support in a fast-paced healthcare environment. The role involves assisting users with technical issues, troubleshooting basic system errors, and ensuring smooth operation of essential software tools.
Responsibilities:
Respond to service desk tickets and provide timely resolutions to technical issues.
Troubleshoot basic errors in Windows systems and ensure functionality.
Assist users with Office 365 applications, addressing issues and optimizing productivity.
Manage multi-factor authentication processes to ensure secure access.
Collaborate with team members to identify and resolve recurring technical concerns.
Document troubleshooting steps and solutions for future reference.
Provide clear and detail-oriented communication to users regarding technical support.
Monitor system performance and escalate complex issues as needed.
Offer guidance and training to users on basic software functionalities.
Maintain a high level of customer service throughout all interactions.
Requirements
Minimum of 1 year of experience in a help desk or technical support role.
Proficiency in basic troubleshooting for Windows systems.
Familiarity with Office 365 applications.
Ability to manage service desk tickets effectively.
Understanding of multi-factor authentication processes.
Strong written and verbal communication skills.
Detail-oriented with strong organizational abilities.
Ability to work independently and collaboratively in a team environment.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.