Overview
On Site
Full Time
Skills
Operational Efficiency
End-user Computing
Risk Management
Regulatory Compliance
Information Security
Inventory
Benchmarking
Continuous Improvement
Microsoft PowerPoint
Standard Operating Procedure
Sprint
User Stories
Business Administration
IT Risk
IT Risk Management
Compliance Management
Software Management
Asset Management
Microsoft
Configuration Management
ServiceNow
OS X
Microsoft Windows
Citrix
Patch Management
Testing
Communication
Documentation
Research
Analytical Skill
Conflict Resolution
Problem Solving
Pivot Table
Process Improvement
Systems Engineering
Agile
Facilitation
Auditing
Status Reports
Presentations
Management
Data Analysis
Reporting
Microsoft Power BI
Microsoft Excel
KPI
Trend Analysis
Positive Attitude
Healthcare Information Technology
PMP
IT Asset Management
Microsoft SCCM
Data Management
Project Management
Preventive Maintenance
Performance Management
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 3012085
Job Description:
ETS Analyst Contractor - Desktop Governance & Compliance
The Desktop Governance & Compliance department is dedicated to ensuring operational efficiency, stability, and security across a diverse end-user computing environment. We are seeking a highly skilled and motivated Analyst to provide comprehensive operational support, including desktop application management and reporting, audit and risk compliance, patch management, identification and remediation of unauthorized software, governance of new software deployments, and application rationalization to optimize the software portfolio.
Responsibilities:
Perform audit and risk management, monitor and support removal of unauthorized/restricted software, enforce desktop standards and policies, and ensure compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices.
Perform comprehensive patch management, including patch testing, pilot research, deployment monitoring, and stakeholder communication.
Support requests for new and upgraded desktop and virtual software, perform business and technical evaluations, and validate against asset inventory, technology, and regulatory standards. Collaborate with other governing bodies for consistent application of policies and standards.
Drive application rationalization efforts to optimize the software portfolio and reduce redundancy.
Compile, review, and prepare data to analyze key performance indicators, services, and operations.
Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance. Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar tools.
Prepare reporting and develop, implement, and maintain Standard Operating Procedures.
Participate in project and process improvement efforts, including sprint planning, developing road maps and project plans, and managing project deliverables.
Collaborate with cross-functional teams to gather and refine user stories and define and document acceptance criteria; Participate in story grooming to prioritize backlog items.
Analyze and re-engineer processes to improve efficiency.
Build effective relationships with team members, management, and key stakeholders.
Perform other duties as assigned
Required Qualifications:
Bachelor's degree in Business Administration, Information Technology, Risk Management, or related field, or the equivalent combination of education, training, and experience.
3+ years of IT work experience in a governance, risk, and compliance management capacity
Strong knowledge of desktop application management, asset management, Windows 11, and MECM (Microsoft Endpoint Configuration Manager).
Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
Experience with patch management processes, including testing and deployment.
Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences.
Strong planning and time management skills with the ability to prioritize and execute.
Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting.
Experience in leading projects, meeting facilitation, process improvement, Systems Development Life Cycle, and agile methodologies
Experience in supporting and facilitating audits, including progress tracking, status reporting, and the collection of artifacts.
Experience developing action plans and presenting recommendations to management.
Proficiency in data analysis and reporting tools (e.g., Power BI, Excel) to support KPI tracking and trend analysis.
Familiarity with application rationalization and software governance practices.
Self-starter with a positive attitude and willingness to hit the ground running.
Ability to work independently and in a team environment
Diplomatic in exchanging information and addressing sensitive issues.
Preferred Qualifications:
PMP or similar project management certification.
Experience with ITAM and SCCM/MECM data management.
Hours: Monday - Friday, 8:00 am to 4:30 pm EST
Locations - Geographically close to Pensacola, FL; Vienna, VA; San Diego, CA
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
ETS Analyst Contractor - Desktop Governance & Compliance
The Desktop Governance & Compliance department is dedicated to ensuring operational efficiency, stability, and security across a diverse end-user computing environment. We are seeking a highly skilled and motivated Analyst to provide comprehensive operational support, including desktop application management and reporting, audit and risk compliance, patch management, identification and remediation of unauthorized software, governance of new software deployments, and application rationalization to optimize the software portfolio.
Responsibilities:
Perform audit and risk management, monitor and support removal of unauthorized/restricted software, enforce desktop standards and policies, and ensure compliance with Navy Federal Credit Union Information Security and Enterprise Technology Service standards and best practices.
Perform comprehensive patch management, including patch testing, pilot research, deployment monitoring, and stakeholder communication.
Support requests for new and upgraded desktop and virtual software, perform business and technical evaluations, and validate against asset inventory, technology, and regulatory standards. Collaborate with other governing bodies for consistent application of policies and standards.
Drive application rationalization efforts to optimize the software portfolio and reduce redundancy.
Compile, review, and prepare data to analyze key performance indicators, services, and operations.
Conduct benchmarking and trend analysis to drive continuous improvement, establish preventative processes, and elevate service performance. Prepare summaries and present findings using Microsoft PowerPoint, Power BI, and similar tools.
Prepare reporting and develop, implement, and maintain Standard Operating Procedures.
Participate in project and process improvement efforts, including sprint planning, developing road maps and project plans, and managing project deliverables.
Collaborate with cross-functional teams to gather and refine user stories and define and document acceptance criteria; Participate in story grooming to prioritize backlog items.
Analyze and re-engineer processes to improve efficiency.
Build effective relationships with team members, management, and key stakeholders.
Perform other duties as assigned
Required Qualifications:
Bachelor's degree in Business Administration, Information Technology, Risk Management, or related field, or the equivalent combination of education, training, and experience.
3+ years of IT work experience in a governance, risk, and compliance management capacity
Strong knowledge of desktop application management, asset management, Windows 11, and MECM (Microsoft Endpoint Configuration Manager).
Strong knowledge of ServiceNow, MyIT, MECM, MacOS, Windows, and Citrix applications.
Experience with patch management processes, including testing and deployment.
Strong communication and documentation skills when presenting status reporting, findings, conclusions, and other information to a variety of audiences.
Strong planning and time management skills with the ability to prioritize and execute.
Strong research, analytical, and problem-solving skills using pivot tables and other related tools and reporting.
Experience in leading projects, meeting facilitation, process improvement, Systems Development Life Cycle, and agile methodologies
Experience in supporting and facilitating audits, including progress tracking, status reporting, and the collection of artifacts.
Experience developing action plans and presenting recommendations to management.
Proficiency in data analysis and reporting tools (e.g., Power BI, Excel) to support KPI tracking and trend analysis.
Familiarity with application rationalization and software governance practices.
Self-starter with a positive attitude and willingness to hit the ground running.
Ability to work independently and in a team environment
Diplomatic in exchanging information and addressing sensitive issues.
Preferred Qualifications:
PMP or similar project management certification.
Experience with ITAM and SCCM/MECM data management.
Hours: Monday - Friday, 8:00 am to 4:30 pm EST
Locations - Geographically close to Pensacola, FL; Vienna, VA; San Diego, CA
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.