Help Desk Service Specialist

  • SCOTT AFB, IL
  • Posted 52 days ago | Updated 3 hours ago

Overview

On Site
USD 50,001.00 - 75,000.00 per year
Full Time

Skills

Service desk
Help desk
Information Technology
Program management
Technical Support
Product support
Design engineering
Software engineering
Security+
Network Support
Operating systems
Computer networking
Systems engineering
Security clearance
Adobe AIR
Operations
Recovery
Debugging
Mechanical engineering
Wireless communication
Design
Training
Business analysis
DoD
GSEC
SSCP
Copy editing
Splunk
Cisco
McAfee
Microsoft
Linux
Solaris
Research
Writing
Documentation
Microsoft Visio
Management
Communication
SAP BASIS
Policies
FOCUS

Job Details

Job ID: 2405077

Location: SCOTT AFB, IL, US

Date Posted: 2024-04-05

Category: Information Technology

Subcategory: IT Systems Engineer

Schedule: Full-time

Shift: Day Job

Travel: No

Minimum Clearance Required: Secret

Clearance Level Must Be Able to Obtain: None

Potential for Remote Work: No

Description

The National Security Customer Group of SAIC is seeking a Help Desk Service Specialist to support an IT Service Desk effort for USTRANSCOM located at Scott Air Force Base (AFB) in Illinois. The USTC Managed Information Technology Services (MITS) contract is intended to provide strategic, technical, and program management guidance and support services to facilitate the operations and modernization of the combatant command's infrastructure, systems, and applications. This support will be provided to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

The successful candidate will join the Service Desk team assisting the users experiencing a service disruption or requesting a service and/or a service change. The Service Desk will document and facilitate service requests and restore normal service to the user IAW priority level response times .

Responsibilities

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.

Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.

Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.

May be involved in customer installation and training.

Provides support to customer/users where the product is highly technical or sophisticated in nature.

Generally interacts directly with the customer/user when the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.

Additionally, may interact with product support personnel and potentially the customer when the customers problem cannot be resolved directly by first-level resources.

This position is for Monday through Friday, normal business hours. However, employee may be required to provide after-hours and weekend support during planned or emergency events.

Qualifications

BA/BS

Four (4) or more years of experience

DoD Secret clearance

Must have at least one of these IAT Level II certifications: Security+, CECCNA-Security, CySA+ **, GICSP, GSEC, CND, SSCP

Must have at least one Computing Environment (CE) certification or certificate for the technical area of responsibility in either Network support/defense (e.g., Splunk, Cisco, McAfee, etc.) OR Operating System (e.g., Microsoft, Linux, Solaris, etc.)

Experience researching and writing documentation and examples for technical personnel

Experience with MS Office to include Word, PowerPoint, Visio and Project

Ability to manage multiple, high, & competing priorities in a fast-paced, constantly changing environment

Strong oral and written communication skills across all levels

Self- starter and problem solver

Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures
  • Ability to communicate IT, networking, and security concepts to personnel at all levels of experience and responsibility

Target salary range: $50,001 - $75,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.


About SAIC