Senior UX Designer


On Site
Full Time


User-centered design
Data-driven testing
User experience
Human-computer interaction
Cross-functional team
Customer service
Project planning
Conceptual design
Software design
Interaction design
Service design
Graphics design
Human factors and ergonomics
Information architecture
Relationship building
Project management
Problem solving
Fleet management

Job Details

Job Description

At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.

What you'll be able to do:

The Ford Customer Service Division Tech team is looking for a high-impact and versatile Senior UX Designer. The candidate must be collaborative by nature-willing to lead, execute, optimize and adjust both work product and processes-based on feedback and input from a number of stakeholders.

You'll have to be passionate about user experience and want to take advantage of working with highly collaborative and talented team members. You'll have the opportunity to create and transform digital experiences for both internal and external audiences being offered the leading edge in automotive technology and supporting solutions. Balancing the business needs while always keeping our users and their goals in mind will be paramount. You will be responsible for guiding the user experience across website strategy inclusive of web-based software. You'll work with several product teams across Ford and will be expected to take a leadership role working with multiple designers.

Responsibilities :
  • Evangelize UX practices across a portfolio of projects, and be a strong voice for Human Centered design, supported by a growing team of talented designers and leaders.
  • Provide design guidance and support to designers deployed to cross-functional groups responsible for multi-team, digital products.
  • Mentor designers to support their growth as UX practitioners. Contribute to the inclusive culture of the larger Digital team.
  • Advocate user-centered design perspectives for your areas of focus that are informed by business needs and technical feasibility.
  • Provide consistency in approach, and integrity in usability and accessibility, across design efforts with multiple products units.
  • Drive the delivery of design work, raising the bar for team-wide, human-centered approaches.
  • Engage in project planning and scoping to support business needs and design opportunities, setting teams up for success.
  • Balance user needs, business objectives, and technical feasibility to solve problems effectively, with a focus on delivering high quality experiences.
  • Work cross functionally with leaders and colleagues to define, and execute against, strategy and projects.
  • Concept, design, test, launch and refine new products and services through systems thinking that solve known and emergent user needs.
  • Support design efforts for a data-driven, test & learn program, while incorporating analytics.
  • Work with stakeholders to proactively identify problems & solutions.
  • Support design leadership team on communication and presentation needs.

The minimum requirements we seek:
  • Bachelor's degree AND/OR 4+ years of experience in the digital and software design.
  • 1+ year of experience with leading and coaching UX designers (directly or indirectly) by demonstrating standard methodologies in design communication and approaches, mentorship, and sharing your work and knowledge with others.

Our preferred requirements:
  • Bachelor's and/or Master's in User Experience Design, Human-Computer Interaction, Interaction Design, Service Design, Graphic Design, or a design related-degree (i.e. Sociology, Anthropology, Psychology, Human Factors, etc.).
  • Ability to earn trust, maintain positive and professional relationships, and contribute to a culture of inclusion in a remote and dynamic working environment.
  • Strong knowledge of Interaction Design, Service Design, Design Research, Information Architecture, and/or UX.
  • Demonstrable expertise in UX design in all phases across a variety of projects.
  • Experience delivering projects from definition thru execution and refinement.
  • Proven ability to build consensus, influence, and work effectively within a cross-functional team of designers, product managers, and engineers. Experience with building relationships, credibility, and proactive communication with team members and leaders.
  • Ability to communicate the value of product features and identify trade-offs to deliver useful digital products.
  • Proven experience in combining quantitative and qualitative data to inform design decisions.
  • Understanding of translation of business metrics to inform goals of user-centric design.
  • Flexibility to work on initiatives with unclear and/or changing requirements. Strong project management, problem-solving, verbal/written communication, and context switching skills.
  • High-level knowledge of design tools such as: Sketch, InVision, Figma, and/or other design and prototyping software.
  • Passion for the automotive, transportation and fleet management industry.

What you'll receive in return:

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including:

Immediate medical, dental, and prescription drug coverage

Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

Vehicle discount program for employees and family members, and management leases

Tuition assistance

Established and active employee resource groups

Paid time off for individual and team community service

A generous schedule of paid holidays, including the week between Christmas and New Year's Day

Paid time off and the option to purchase additional vacation time.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-.

For information on Ford's salary and benefits, please visit:

Please see our Company Profile.



About Ford Motor Company