Junior Network Administrator

A consulting company in the Philly suburbs is looking for a driven Junior Network Administrator to serve end customers with workstations, laptops, and mobile devices in a dependable and effective manner. The chosen applicant will support server and network infrastructure administration, guaranteeing safe and efficient IT operations in a range of customer scenarios.

Key Responsibilities:

• Respond promptly to assigned service requests.
• Maintain regular communication with customers regarding their support tickets.
• Deliver exceptional customer service with professionalism, compassion, and understanding by inspiring customer confidence in all interactions.
• Monitor and troubleshoot system issues, remediate efficiently, and address root causes to minimize recurrence.
• Utilize RMM tools, documentation, and online resources to diagnose and resolve issues independently.

Accurately and promptly log all work details into the ticketing system.

• Consistently, diligently, and accurately document procedures, inventory, and changes to customer environments.
• Collaborate with team members to share new solutions and assist as needed.

Qualifications:

• Excellent written and verbal communication skills.
• 3+ years of experience with Microsoft Windows 10/11.
• 1+ years of experience with Windows Server 2016/2019/2022, including standard AD and GP functionality, file and printer sharing, and troubleshooting.
• 1+ year of experience with Office 365 tenant administration.
• Familiarity with desktop applications such as Microsoft Office and Teams.
• Ability to read, understand, and interpret technical documents related to hardware and software.
• Strong organizational skills with the ability to document environments and procedures thoroughly.
• Self-motivated with a desire to learn new technologies.
• Experience configuring and managing Microsoft Teams Phone System is a plus.