Skills
Help DeskTechnicianITVPNWindowsPCSoftwareOutlookExcelPowerPoint
Job Description
Help Desk Support Technician
We are seeking a highly motivated individual to join as a Helpdesk Technician to provide fast and accurate technical assistance for our internal end-users. This position interfaces with all departments within the organization and will be responsible for front line technical support for our users. The position will be a part of the IT infrastructure team.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
These may include but are not limited to:
Assist users to resolve their IT issues
Manage tickets in Remedyforce
Image laptops and desktops
Install / Configure software and/or hardware for users
Setup/Configure/Troubleshoot client VPN
Troubleshoot Microsoft Office application issues
Troubleshoot network connectivity issues
Troubleshoot printer/scanner issues
Troubleshoot Windows issues
Troubleshoot web/video conferencing
Troubleshooting AV issues in onsite conference rooms
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
Triage incoming tickets to appropriate work queues
Update email distribution lists
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:
A minimum of 2 years of experience performing IT Helpdesk at a biopharmaceutical company preferred (a combination of experience and education may be considered)
Working knowledge of managing Active Directory
Working knowledge of managing virtual machines
Fundamental understanding of network infrastructure
TECHNICAL KNOWLEDGE REQUIRED:
Equipment: PC, scanners, facsimile machine, phone systems, and common office machines, or ability to be trained. Knowledge of other hardware desired: Dell Laptops
Software Knowledge: Windows, MS Office (Outlook, Word, Excel, PowerPoint, Teams). Knowledge of other software and services desired: Okta, Office 365, VMWare, SharePoint, Zoom or Polycom, Druva, Mimecast, ServiceNow
We are seeking a highly motivated individual to join as a Helpdesk Technician to provide fast and accurate technical assistance for our internal end-users. This position interfaces with all departments within the organization and will be responsible for front line technical support for our users. The position will be a part of the IT infrastructure team.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
These may include but are not limited to:
Assist users to resolve their IT issues
Manage tickets in Remedyforce
Image laptops and desktops
Install / Configure software and/or hardware for users
Setup/Configure/Troubleshoot client VPN
Troubleshoot Microsoft Office application issues
Troubleshoot network connectivity issues
Troubleshoot printer/scanner issues
Troubleshoot Windows issues
Troubleshoot web/video conferencing
Troubleshooting AV issues in onsite conference rooms
ADDITIONAL FUNCTIONS AND RESPONSIBILITIES:
Triage incoming tickets to appropriate work queues
Update email distribution lists
EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES:
A minimum of 2 years of experience performing IT Helpdesk at a biopharmaceutical company preferred (a combination of experience and education may be considered)
Working knowledge of managing Active Directory
Working knowledge of managing virtual machines
Fundamental understanding of network infrastructure
TECHNICAL KNOWLEDGE REQUIRED:
Equipment: PC, scanners, facsimile machine, phone systems, and common office machines, or ability to be trained. Knowledge of other hardware desired: Dell Laptops
Software Knowledge: Windows, MS Office (Outlook, Word, Excel, PowerPoint, Teams). Knowledge of other software and services desired: Okta, Office 365, VMWare, SharePoint, Zoom or Polycom, Druva, Mimecast, ServiceNow