Helpdesk Support Technician

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

IT Consulting
Application Development
Dashboard
FOCUS
Organizational Skills
Communication
Remote Support
Laptop
Software Installation
Computer Hardware
Active Directory
Microsoft
Numara
Help Desk
OS X
SANS

Job Details

SystemDomain, a leading provider of information technology consulting Services firm based in Chicago is looking for IT Professionals. Our high-performance consultants offer technological expertise, strategic insights, and knowledge of their industry experience. Established in 1999, we partner with our customers to build stronger innovative business solutions and to solve their most important and complex business challenges. For more information about SystemDomain, please visit

Job Title: Helpdesk Support Technician

Contract Length: 12 Months

Location: Jackson MS

Project Details

Client has a current goal for every community to effectively use a World-Class Data System to improve student outcomes. This goal has an outcome to increase the availability of quality data to drive decisions that improve student outcomes. We are planning to satisfy this goal in part by modernizing our current student information system along with improving the quality of data in connected systems. This will include web-based application development, and creation of dashboards and reports that will improve access, accuracy, and ease of use for all stakeholders.

Job Description

  • Selected candidate's role will focus on providing all levels of support to our customer base, both remotely and onsite.
  • Candidate will be the initial point of contact with end users requesting IT
  • Support. Ideal candidate has experience in Desktop\Laptop troubleshooting, software installation, peripheral hardware implementation and active directory administration. Candidate must also have experience providing remote assistance using various platforms and must be experienced with providing support for M365 Applications. Must be good at organizing, prioritizing, and planning. Candidate must be able to update and maintain Help Desk records in accordance with established support procedures. Candidate must also have excellent communication skills.

Required Skills

  • Experience working in a help desk environment - 3 Years
  • Experienced with providing support for M365 Applications - 3 Years
  • Experience providing remote assistance using various platforms - 3 Years
  • Experience in desktop\laptop troubleshooting, and software installation - 3 Years
  • Hardware Implementation and Deployment - 3 Years
  • Basic Active Directory Management - 3 Years

Preferred Skills

  • Microsoft O365 experience
  • BMC Footprints Help Desk Experience
  • MAC OS Experience
  • working with programs governed by state and/or federal regulations

Contact : , peeyush at systemdomaininc dot com

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Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

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