Senior Network Engineer - Voice


On Site
Depends on Experience
Full Time
Unable to Provide Sponsorship


Standard operating procedure
Cisco Unified Communications Manager
Business process management
IT management
Unified communications
Process improvement
Performance management
Knowledge base
Knowledge transfer
Contact center
Process automation
Cisco Voice
Enhanced 9-1-1
Computer science
Information systems
Writing skills
Research and development
Cloud computing

Job Details

Address: USA-ME-Scarborough-145 Pleasant Hill Rd
Store Code: Infrastructure-Network (5118697)

Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, which includes Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop.

Primary Purpose.

The Sr Network Engineer will provide expertise and leadership in the design and implementation of the technology stack within the Retail Business Services (RBS) Voice Platforms. This individual will work in a fast-paced and challenging environment leveraging forward-thinking technical engineering expertise in the services area of the enterprise.

Duties and Responsibilities
  • Design, engineer, configure, implement, modify, maintain Unified Communication
  • Audio, Video technologies, Cisco Networking technologies, and Microsoft Teams.
  • Lead the efforts required to solve for, architect, implement and operate new UCsolutions and technologies into the enterprise, and ensure collaborative environment is highly available and functions as a mission critical service.
  • Drive process improvement, deliver efficiency, and provide specifications of existing UC architecture to which solutions are defined, managed, and delivered.
  • Assist with the planning, securing, and forecasting of Enterprise UC initiatives across the enterprise.
  • Define and create a well-organized quality UC system architectures that will promote reliability and ease of maintenance.
  • Lead the integration and interoperability of UC with multiple applications and platforms.
  • Provide support and assistance in UC fault isolation and performance management processes as requested.
  • Design and implement monitoring and reporting that exposes quality metrics necessary to measure the performance and effectiveness of Enterprise UC services, and to support decisions for continuous improvements.
  • Provide real-time assistance to UC Engineers and Technicians and troubleshootingefforts in an on-demand function.
  • Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
  • Develop and maintain comprehensive technical artifacts pertaining to the design, standards, implementation, assessment, and analysis of Enterprise UC services.
  • Provide training, webinars, whitepapers as necessary to customers and on demand
  • Develop and maintain UC architecture diagrams.
  • Contribute to documentation in the Knowledge Base, Standard Operating Procedures (SOP), work instructions, and job aids.
  • Conduct knowledge transfer sessions with operations and engineering teams on new solutions, systems, applications, and tools.

5 years Experience with Cisco Unified Communications solution
Experience with ACD and Contact Center concepts
Experience with IT process automation
Experience creating new scripts, adding dialed numbers, interacting with admin scripts, CVP and major carriers
Experience with ISE and proficient in validating, creating, and implementing script changes and the various components of a call flow
Experience integrating Business Process Management systems with contact routing platforms
Experience working with major carrier networks and Intelligent Routing Platforms
Experience working with Cisco Voice Gateways and CUBE
Experience working with MGoogle Cloud Platform, H.323 and SIP implementation within voice network
Able to use third party tools in the support of the telephony systems. Including but not limited to-Xmedius, Informacast-E911, ISI Reporting, DNA, VM-Ware.
Builds and configures phones and voice mail in support of moves, adds and changes.
Key Skills: Communication, contact routing platforms, contact centers, IT process automation, ISE, voice platforms, telephony systems.

Preferred Qualification.
  • Bachelor's degree in computer science, Computer Information Systems, Management Information Systems, or related field
  • Vendor certifications preferably Cisco.
  • Good Knowledge about Retail Industry
  • Excellent speaking and writing skills
  • Ability to prioritize issues and work on multiple issues simultaneously.
#LI-RV1 #DICEJobs #LI-Hybrid

Retail Business Services currently provides services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provide industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at .

For more information, visit .

Job Requisition: 317755_external_USA-ME-Scarborough_9172023

About Retail Business Services