Jr IT support / Help Desk

Overview

On Site
$21 - $22
Contract - W2
Unable to Provide Sponsorship

Skills

Audio / Vedio Systems
Apple Mac
Help Desk
switches
WIFI

Job Details

Responsibilities

  • Troubleshoot hardware and software problems with Apple products, including desktop and laptop hardware
    Build and deploy laptops and desktops using standard deployment tools (JAMF, LanDesk, DeployStudio, Deep Freeze)
  • Support and assist employees using AV systems, both onsite and remote, including CFM Hangouts, projectors, audio and video conferencing
  • Create accounts for new hires
  • Deploy and support software to end-users
  • Respond to support requests in the IT Helpdesk both in person and via a ticketing system
  • Manage inventory for hardware and software

Requirements


  • 2-3+ years of experience in IT support roles. Basic networking skills, including an understanding of servers, switches, WiFi, etc.
  • Knowledge of administration of Apple computer products using enterprise management tools
    Experience using and managing ticket-based enterprise workflow management systems, particularly JIRA Service Desk and Confluence
  • Strong OS X and Mac hardware troubleshooting experience, positive, service-oriented attitude
    Solid problem solving skills
  • Ability to lift heavy equipment (50+ pounds) as needed
  • B.S in IT
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About Unisoft Technology Inc