Overview
Skills
Job Details
Job title: Manager, Technology
Summary:
The Manager of Technology provides program management for key initiatives for the Technology department. This position provides key functions including program management, vendor management, and interaction with ecosystem partners. This position will also plan events for the Technology department including Regional CTO meetings, and other technical working group meetings. In addition, the position provides support to the overall department and reports directly to the CTO.
Essential duties and responsibilities include the following:
Provide program management support for the Technology department initiatives. Technology programs require detailed project management to ensure key deliverables are maintained on schedule in a very complex and dynamic environment. The role involves program management across the ecosystem players and multiple companies, from onboarding agents to vetting agents to signing agents, as well as originating and terminating service providers. The position requires a dynamic individual who can interface with ecosystem partners in both voice and messaging environments.
The program management duties include interfacing internally within technology and with legal/regulatory and marketing as well as with ecosystem partners. Providing support to these efforts, including marketing and showcasing the capabilities of key initiatives is important.
This position is expected to provide assistance to the CTO in the planning and execution of Technology leadership meetings and events. This includes events for the Technology department and external sessions involving the Regional CTO participants and other technology leaders.
While the majority of the group is self-sufficient the position will also, as required:
Plan team meetings and events
Assist with scheduling, information distribution, requests and meetings with members.
Coordinate calls with key technology leads within member companies
Coordinate with the legal department to create and update consulting services agreements.
Supervisory responsibilities: Coordinate across the ecosystem to drive activities and results to further commercialize the platform and services with multiple operators and players.
Competency To perform the job successfully, an individual should demonstrate the following competencies:
Project Management Manage projects such as along with associated messaging initiatives. Experience in planning and managing deliverables and schedules to ensure smooth operations.
Customer Service - Responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Maintains confidentiality.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork - Contributes to building a positive team spirit and organizes team-building events.
Judgment - Exhibits sound and accurate judgment, both internally and externally.
Planning/Organizing - Prioritize and plans work activities; uses time efficiently.
Professionalism - Approaches others in a tactful manner and performs well under pressure.
Quality - Demonstrates accuracy and thoroughness.
Attendance/Punctuality - Is consistently at work and on time; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer skills:
Competent in Microsoft Office (MS Outlook, MS Excel, and MS PowerPoint)
Proficiency in Microsoft Project or equivalent
Education and/or experience:
Four-year college degree required. B.A./B.S. or equivalent degree, technical aptitude required and ability to learn quickly.
At least 3 years of professional and project management experience. Wireless technology experience preferred.
The ability to quickly learn technical architecture, interfaces, roles for various ecosystem partners, and inter-relationships is key.
Demonstrated successful experience with project management and technical initiatives in a complex and dynamic environment.
Language skills:
Detail-oriented with good grammar and punctuation. Proficiency in proofreading skills and strong communications skills are required.
Physical demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and use of motor skills.
Work environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position may require overtime. Candidate must be flexible to work overtime if needed.
Location:
Currently operating on a hybrid work schedule with in-person requirements on Tuesdays, Wednesdays, and Thursdays in its Washington, DC office.