Lead Application Support Engineer

Overview

On Site
Full Time

Skills

Leadership
Professional development
Innovation
Life insurance
Research
Prototyping
Software development methodology
Programming languages
Application Support
Operations
Technical Support
IMPACT
Application development
Collaboration
Auditing
Disaster recovery
Scripting
Design
Software deployment
Salesforce.com
Management
Java
J2EE
PL/SQL
IBM WebSphere MQ
ITIL
Splunk
CA Workload Automation AE
Linux
Unix
Amazon Web Services
Kubernetes
Docker
Network
Securities
Honesty
SAP BASIS
Trading
Data
Teamwork
Financial services
Security clearance
Thought leadership
DTCC
Finance

Job Details

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:
  • Competitive compensation, including base pay and annual incentive.
  • Comprehensive health and life insurance and well-being benefits, based on location.
  • Pension / Retirement benefits
  • Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
  • DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Development family is responsible for crafting, designing, deploying, and supporting applications, programs, and software solutions. May include research, new development, prototyping, modification, reuse, re-engineering, maintenance, or any other activities related to software products used internally or externally on product platforms supported by the firm. The software development process requires in-depth domain expertise in existing and emerging development methodologies, tools, and programming languages. Software Developers work closely with business partners and / or external clients in defining requirements and implementing solutions.

The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. Works closely with development teams, infrastructure partners, and internal / external clients to raise and resolve technical support incidents.

Your Primary Responsibilities :
  • Verify analysis performed by team members and implement changes required to prevent reoccurrence of incidents
  • Resolve Critical application alerts in a timely fashion including production defects, providing business impact and analysis to teams, handling minor improvements as needed
  • Review and update knowledge articles and runbooks with application development teams to confirm information is up to date
  • Collaborate with internal teams to provide answers to application issues and escalate to as needed
  • Validate and submit responses to requests for information from ongoing audits
  • Review and Implement Disaster Recovery scripts during planned and unplanned outages, providing BCM evidence as needed
  • Identify and implement automation opportunities to reduce manual effort associated with application monitoring
  • Partner with development teams to provide input into the design and development stages of applications
  • Implement the pre-production/production application code deployment plans and end to end vendor application upgrade process (e.g. SNOW, SF, etc)
  • Aligns risk and control processes into day to day responsibilities to supervise and mitigate risk; escalates appropriately

**NOTE: The Primary Responsibilities of this role are not limited to the details above. **

Talents Needed For Success:
  • Minimum of 6 years of related experience
  • Bachelor's degree preferred or equivalent experience.
  • Key Technologies requirement: Java/J2EE, Oracle/SQL, IBM MQ, SNOW/ITIL Process, Splunk/Autosys
  • Key Platform experience: Linux/Unix, AWS,
  • Technologies that would be advantageous to have Containers (Kubernetes/Docker), IIB, Network understanding
  • Domain knowledge: Finance and Securities, is preferable
  • Fosters a culture where honesty and transparency are expected.
  • Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.
  • Invests effort to individually coach others.
  • Builds collaborative teams across the organization.
  • Communicates openly keeping everyone across the organization informed.

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About Us

DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.

DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.

Learn more about Clearance and Settlement by clicking here .

About the Team

Serves as a dedicated technology resource for advancing DTCC's business opportunities and providing industry thought leadership for leveraging new technology. The goal of this new department is to partner internally with IT, our business and regulatory divisions and externally with clients, regulators, and fintech vendors, to help build new platforms and business models to advance DTCC's mission to support the financial markets.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About The Depository Trust & Clearing Corporation