Utilize project management and tracking tools to monitor development progress, deliverables, risks, and milestones.
Follow established change management, release management, and governance processes for all deployments to production environments.
Provide troubleshooting, defect resolution, and performance optimization for Archer applications.
Support end-user adoption through knowledge transfer, training materials, and solution walkthroughs.
Perform related duties and special projects as assigned.
Knowledge, Skills, and Abilities
Expert knowledge of RSA Archer platform architecture, data model, application configuration, and workflow design
Strong understanding of GRC processes, risk management, compliance frameworks, and security control assurance
Experience integrating Archer with external enterprise platforms using REST APIs and web services
Proficiency in JavaScript/jQuery for client-side customizations
Ability to translate complex business requirements into technical configurations
Strong documentation and communication skills
Experience working in structured change-controlled environments
Ability to work independently on complex technical implementations
Preferred Qualifications
Experience supporting large enterprise or government GRC implementations
Familiarity with security frameworks such as NIST, ISO 27001, SOC, or regulatory compliance programs
Experience integrating Archer with ServiceNow or similar ITSM platforms
Prior work in information security, risk, or compliance teams
Work Environment
Works independently and collaboratively in cross-functional teams
Engages with security, risk, compliance, IT, and business stakeholders
Supports mission-critical enterprise GRC operations