Technical Support L1 - Mid-Level

The Infrastructure and Operations (I&O) organization embodies the hub of lifecycle engineering for the Client, delivering, maintaining, and optimizing our technology portfolio on a cloud scale. We are a service-oriented team aimed at providing extraordinary experiences to thousands of Client associates, business partners, and application delivery teams across the portfolio.

- Executive IT Support & Tech Bar Engagement

o Provide direct support for SVPs and executive stakeholders across Windows, Mac, and iPhone devices, including all peripherals.

o Deliver personalized, high-quality technical assistance with professionalism and discretion.

o Be an active member of the Tech Bar team, offering walk-up support and ensuring excellent service delivery across all user tiers.

- Mobile / TEM Operational Support

o Act as a liaison between End Users, EUS Engineering, mobile carriers, and Telecom Expense Management teams.

o Support mobile device lifecycle, provisioning, and issue resolution.

o Ensure mobile ecosystem performance aligns with business needs.

- ServiceNow Incident/Request Escalations

o Manage escalations for incidents and requests across Home Office, DC/FC/PC Sites, and Buying Office Locations.

o Ensure timely resolution and communication for high-impact issues.

- Incident & Problem Management

o Own the resolution of escalated incidents and problems, minimizing disruption to business operations.

o Perform root cause analysis and implement long-term solutions to prevent recurrence.

o Collaborate with cross-functional teams to address complex technical challenges.

- Global Collaboration & Project Support

o Partner with Global EUS Engineering and Deskside teams on initiatives that support business operations.

o Contribute to planning and execution of IT rollouts and enhancements.

- Service Desk Transition & Enablement

o Ensure Global Service Desk teams are equipped with transition materials for new rollouts.

o Provide documentation and training to support seamless adoption of IT changes.

- Device Hardware Governance

o Collaborate with EUS Engineering and vendors to define and validate device hardware specifications.

o Ensure global hardware standards meet business requirements.

We seek creative, customer-focused individuals with a strong foundation in IT support and a passion for delivering exceptional service. You'll thrive in a fast-paced environment and be a trusted partner to executive stakeholders.

- Bachelors degree in Information Technology, Computer Science, or related field preferred

- 5-10 years of experience in IT operations or executive support

- Proven experience supporting Windows, Mac, and mobile platforms

- Strong troubleshooting and problem-solving skills

- Excellent communication and interpersonal abilities

- Ability to work independently and collaboratively across global teams

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


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