Social Security Specialist

Job Role: Social Security Specialist

Location: Indianapolis, IN (Onsite)

Interview Type: In-Person Interview

Description:

It may require interaction with Family Case Managers, supervisors, and Local Office Directors to request and clarify information when making determinations. 

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.  

Submit SSI applications

Submit CDR applications

Submit Recon applications

Data entry on social security forms

Complete social security accounting reports

Scan social security mail

Customer service calls to SSA and DDB to relay basic placement information

Email template SSI referral requests to FCMs, and forward received referrals to supervisor

Manage SSI referral follow ups, sending emails for unreceived requests

Mail school and medical records requests for hearings

Manage follow-ups for hearings records requests

Submit SSN email requests to SSA

Post-refund case research for additional benefit checks received in error

Respond in writing to SSA address and check notices

Monthly check audits to look for SSA payment coding errors

Mail outgoing social security correspondence

Social security overpayment notice review for accuracy

Skill Required / Desired Experience

High school diploma Required

Prior experience in data entry role

MS Office (Word, Outlook, PowerPoint, Excel)

Effective written and verbal communication

Strong attention to detail and proofreading skills

Strong organizational and multitasking skills

Experience handling confidential information

Working knowledge of MaGIK and/or KidTracks

Knowledge of federal/state regulations related to child services and adoption eligibility

Accounting and auditing experience

Social Security program experience

Benefits coordination experience