Overview
On Site
80k - 90k
Full Time
Skills
Product Support
Pivotal
Mentorship
Continuous Improvement
Management
Computer Science
Information Technology
FOCUS
Technical Support
Microsoft Windows
OS X
Active Directory
Group Policy
Computer Networking
TCP/IP
DNS
Dragon NaturallySpeaking
Virtual Private Network
Firewall
Zendesk
JIRA
Surveillance
Artificial Intelligence
Video
Analytics
Video Streaming
RTSP
H.264/MPEG-4 AVC
Computer Hardware
IP
Intellectual Property
Cloud Computing
ITIL
Problem Management
Insurance
SAP BASIS
Job Details
A client in the Richardson, TX area with a Video Surveillance as a Service platform is looking for an experienced and customer-driven Senior Product Support Specialist to join their team on a full time basis.
In this role, you will deliver expert-level support for their Video Surveillance as a Service (VSaaS) platform, addressing advanced technical challenges and ensuring the seamless operation of both software and hardware components. You will play a pivotal role in troubleshooting, mentoring junior staff, and contributing to the continuous improvement of the platform and support processes. The ideal candidate has video software or video platform support experience.
This is a full time direct hire position in Richardson, TX.
Required Skills & Experience
The Offer
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
In this role, you will deliver expert-level support for their Video Surveillance as a Service (VSaaS) platform, addressing advanced technical challenges and ensuring the seamless operation of both software and hardware components. You will play a pivotal role in troubleshooting, mentoring junior staff, and contributing to the continuous improvement of the platform and support processes. The ideal candidate has video software or video platform support experience.
This is a full time direct hire position in Richardson, TX.
Required Skills & Experience
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
- A minimum of 3+ years of experience in technical support or a related field, with a focus on Software as a service or Video Software as a service platforms.
- Experience providing technical support involving Windows OS, Mac OS, O365, Active Directory and Group Policy.
- Expertise in networking protocols, including TCP/IP, DNS, VPNs, and firewall configurations.
- Proficiency in support tools like Zendesk, Freshdesk, Jira, and monitoring platforms.
- Experience working with AI-powered platforms or video surveillance technologies.
- Experience with AI technologies, particularly those used in video analytics, such as object detection and motion tracking.
- Familiarity with video streaming standards (RTSP, ONVIF, H.264/H.265) and hardware components such as IP cameras and cloud connectors.
- Familiarity with ITIL frameworks for incident and problem management.
The Offer
- Salary + Benefits
- Medical, Dental, and Vision Insurance
- Vacation Time
- Stock Options
Applicants must be currently authorized to work in the US on a full-time basis now and in the future.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.