Position: L3 Support Tech Deskside
Location: Blue Springs, Mississippi
Duration: 12 months
Job ID: 174301
Job Overview: We are seeking a skilled and experienced L3 Support Tech Deskside professional to join our team. The ideal candidate will provide advanced technical support, ensuring the smooth operation of IT systems and addressing complex technical issues. This role requires a proactive individual with excellent problem-solving skills and the ability to work independently in a fast-paced environment.
Responsibilities: - Provide Level 3 technical support for deskside issues, including hardware, software, and network troubleshooting.
- Diagnose and resolve complex technical problems efficiently and effectively.
- Collaborate with other IT teams to ensure seamless integration and functionality of systems.
- Maintain and update technical documentation and knowledge base articles.
- Assist in the deployment and configuration of new hardware and software.
- Ensure compliance with company IT policies and procedures.
- Provide training and guidance to end-users as needed.
Qualifications: - Proven experience in Level 3 technical support or a similar role.
- Strong knowledge of hardware, software, and network troubleshooting.
- Excellent problem-solving and analytical skills.
- Ability to work independently and manage multiple tasks effectively.
- Strong communication and interpersonal skills.
- Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
- Experience with IT service management tools and practices.
About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit ;br>
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:
- Pay any fee to be considered for, submitted to, or selected for any opportunity.
- Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
- Provide sensitive financial information such as credit card numbers or banking information. Successfully placed or hired candidates would only be asked for banking details after accepting an offer from us during our official onboarding processes as part of payroll setup.
Pay Range: $43 - $46/hr. W2
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
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