Specialist I, IT Support

Overview

On Site
$25.58 - $33.92 hr
Contract - W2
Contract - Independent
Contract - 4+ mo(s)

Skills

IT SUPPORT
IT SPECIALIST
HELP DESK TECHNICIAN
TECHNICAL SUPPORT
SYSTEMS ENGINEER
NETWORK TECHNICIAN
ACTIVE DIRECTORY
MICROSOFT EXCHANGE
VOIP
VOICE OVER IP
VMWARE
VCP
VIRTUALIZATION TECHNOLOGIES
MICROSOFT OFFICE
MS OFFICE

Job Details

Specialist I, IT Support
5+ Month Contract
Southfield, MI (onsite)

Overview

Provide Tier I IT support for clients, addressing customer support requests and maintaining high levels of professionalism.

Responsibilities

  • Respond to customer support requests and troubleshoot issues, including:
    • Operating systems, software, VoIP, email, and mobile device management.
    • Malware detection/removal, workstation diagnostics, and network access.
  • Open and manage cases, document issues in the CRM system, and escalate unresolved issues.
  • Collaborate with teams to provide 24/7/365 coverage as needed.
  • Assist users with ticket creation, escalate work stoppages, and review tickets daily.
  • Conduct end-of-day summaries and provide user education.
  • Optional tasks: password resets, workstation setups, and reassignments.

Requirements

  • Education: High school diploma required. A+ or Microsoft certifications (MTA/MCSA) preferred.
  • Experience: 2+ years in customer service or IT support. Experience with ACDs, IVRs, and case management systems is a plus.
  • Skills:
    • Strong troubleshooting for Microsoft OS, PC hardware, peripherals, and common applications.
    • Knowledge of Active Directory, networked environments, and mobile platforms (iOS, BlackBerry).
    • Familiarity with Mac OS troubleshooting is a plus.
    • Excellent communication, multitasking, and organizational skills.
    • Adaptable to fast-paced and high-pressure environments.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
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