Technical writer- AI Chatbot

Role: Technical Writer

Location:100% Remote

PRIMARY RESPONSIBILITIES:

• Produce high-quality documentation that blends instructional and technical writing, meets applicable standards, and is appropriate for its intended audience.
• Work with product managers, product marketing, and engineers to obtain an in-depth understanding of client processes and technology, and the documentation requirements.
• Help create and maintain a library of documentation.
• Effectively communicate ideas and concepts to other team members, cross-functional team members, and deliver projects on time.
• Collaborate well with cross-functional team members to perform necessary writing, copyediting, and/or proofreading needs.
• Balance multiple projects with differing and aggressive timelines, deliverables, and expectations.
• Audits and evaluates existing content and recommends changes/rewrites to meet brand guidelines and content standards.
• System documentation, User Guides, FAQs, Integration, and API Developer Guides
• Other duties as assigned.

SKILLS & QUALIFICATIONS:

• 3 5 years of relevant experience with high-tech learning, such as SaaS, software, or hardware.
• experience with AI documentation.
• Proven working experience in technical writing of software documentation.
• Must be able to organize ideas and be able to translate technical terms into text appropriate for a global audience.
• Strong experience owning an end-to-end documentation creation process.
• Ability to adapt well to change.
• Strong written and verbal communication skills
• Creative; finding creative solutions to challenges and excited about learning as well as applying critical thinking.