SERVICE DESK - Technical Support Level 1

  • Houston, TX
  • Posted 60+ days ago | Updated 8 hours ago


Houston, TX
Depends on Experience
Full Time


Deskside supporthelp deskWindows 7Windows 10MS Office 2016/0365

Job Details


SERVICE DESK -  Technical Support – Level 1

Location: Houston, TX

Type: Contract

Exciting opportunity!  Our client is looking for 2 talented technical support professionals to join their team.  This is a level 1 Help desk.  If you are someone who enjoys working with a collaborative group and is passionate about technology, send us your resume.  We are looking to hire two level 1 technical support person.


Job Duties:

    • Provide customer support remotely as well as deskside
    • The Level 1 IT Technician is responsible for providing High-Level communication on the phone and in person
    • Log helpdesk calls and received via phone into the help desk system
    • Open, resolve and close tickets
    • Work with other IT groups to escalate issues
    • Escalate issues to other IT groups and vendors
    • Support desktop operating systems and applications
      • Desktop O/S - Windows 7/10
      • Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint)
      • Adobe Reader/Pro
      • Mobile Device Support
    • Software specific to
      • Workstation virus protection (McAfee)
      • Spyware removal utilities
    • Remote access support (VPN and RDS)
    • Active Directory user and device administration
    • Desktop, laptop and printer hardware support
    • Update documentation, as needed
    • New workstation configurations and setup
    • Support email on iPhone/Android devices
    • Limited server and network/router troubleshooting/support
    • Provide 1-month after hours support on a rotation basis.
    • Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.


Required Skills:

    • Level 1 help desk and deskside support experience required
    • Excellent troubleshooting and the ability to learn new things quickly
    • Ability to take the initiative to learn and apply technical skills
    • Must have a CAN DO positive attitude
    • Experience with Windows 7 and Windows 10 operating systems
    • Experience with configuration and setup of PC’s, printers and mobile devices
    • Working knowledge of Active Directory / Exchange
    • Experience with MS Office 2016/O365 (i.e., Word, Excel, PowerPoint and MS Outlook).
    • Experience with Service Desk software is a plus
    • Ability to work independently
    • software is a plus
    • Ability to work independently


  • Two years minimum in helpdesk and end-user support required.



  • High School Diploma required
  • College Diploma (or equivalent experience)
  • Continuing education in technology-related courses a plus