SERVICE DESK - Technical Support Level 1

    • Depends on Experience

    • Full Time


    • Deskside support
    • help desk
    • Windows 7
    • Windows 10
    • MS Office 2016/0365

    Job Description


    SERVICE DESK -  Technical Support – Level 1

    Location: Houston, TX

    Type: Contract

    Exciting opportunity!  Our client is looking for 2 talented technical support professionals to join their team.  This is a level 1 Help desk.  If you are someone who enjoys working with a collaborative group and is passionate about technology, send us your resume.  We are looking to hire two level 1 technical support person.


    Job Duties:

      • Provide customer support remotely as well as deskside
      • The Level 1 IT Technician is responsible for providing High-Level communication on the phone and in person
      • Log helpdesk calls and received via phone into the help desk system
      • Open, resolve and close tickets
      • Work with other IT groups to escalate issues
      • Escalate issues to other IT groups and vendors
      • Support desktop operating systems and applications
        • Desktop O/S - Windows 7/10
        • Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint)
        • Adobe Reader/Pro
        • Mobile Device Support
      • Software specific to
        • Workstation virus protection (McAfee)
        • Spyware removal utilities
      • Remote access support (VPN and RDS)
      • Active Directory user and device administration
      • Desktop, laptop and printer hardware support
      • Update documentation, as needed
      • New workstation configurations and setup
      • Support email on iPhone/Android devices
      • Limited server and network/router troubleshooting/support
      • Provide 1-month after hours support on a rotation basis.
      • Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.


    Required Skills:

      • Level 1 help desk and deskside support experience required
      • Excellent troubleshooting and the ability to learn new things quickly
      • Ability to take the initiative to learn and apply technical skills
      • Must have a CAN DO positive attitude
      • Experience with Windows 7 and Windows 10 operating systems
      • Experience with configuration and setup of PC’s, printers and mobile devices
      • Working knowledge of Active Directory / Exchange
      • Experience with MS Office 2016/O365 (i.e., Word, Excel, PowerPoint and MS Outlook).
      • Experience with Service Desk software is a plus
      • Ability to work independently
      • software is a plus
      • Ability to work independently


    • Two years minimum in helpdesk and end-user support required.



    • High School Diploma required
    • College Diploma (or equivalent experience)
    • Continuing education in technology-related courses a plus