Overview
Houston, TX
Depends on Experience
Full Time
Skills
Deskside supporthelp deskWindows 7Windows 10MS Office 2016/0365
Job Details
SC19755
SERVICE DESK - Technical Support – Level 1
Location: Houston, TX
Type: Contract
Exciting opportunity! Our client is looking for 2 talented technical support professionals to join their team. This is a level 1 Help desk. If you are someone who enjoys working with a collaborative group and is passionate about technology, send us your resume. We are looking to hire two level 1 technical support person.
Job Duties:
- Provide customer support remotely as well as deskside
- The Level 1 IT Technician is responsible for providing High-Level communication on the phone and in person
- Log helpdesk calls and received via phone into the help desk system
- Open, resolve and close tickets
- Work with other IT groups to escalate issues
- Escalate issues to other IT groups and vendors
- Support desktop operating systems and applications
- Desktop O/S - Windows 7/10
- Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint)
- Adobe Reader/Pro
- Mobile Device Support
- Software specific to
- Workstation virus protection (McAfee)
- Spyware removal utilities
- Remote access support (VPN and RDS)
- Active Directory user and device administration
- Desktop, laptop and printer hardware support
- Update documentation, as needed
- New workstation configurations and setup
- Support email on iPhone/Android devices
- Limited server and network/router troubleshooting/support
- Provide 1-month after hours support on a rotation basis.
- Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.
Required Skills:
- Level 1 help desk and deskside support experience required
- Excellent troubleshooting and the ability to learn new things quickly
- Ability to take the initiative to learn and apply technical skills
- Must have a CAN DO positive attitude
- Experience with Windows 7 and Windows 10 operating systems
- Experience with configuration and setup of PC’s, printers and mobile devices
- Working knowledge of Active Directory / Exchange
- Experience with MS Office 2016/O365 (i.e., Word, Excel, PowerPoint and MS Outlook).
- Experience with Service Desk software is a plus
- Ability to work independently
- software is a plus
- Ability to work independently
Experience:
- Two years minimum in helpdesk and end-user support required.
Education:
- High School Diploma required
- College Diploma (or equivalent experience)
- Continuing education in technology-related courses a plus