SERVICE DESK - Technical Support Level 1

SC19755

SERVICE DESK -  Technical Support – Level 1

Location: Houston, TX

Type: Contract

Exciting opportunity!  Our client is looking for 2 talented technical support professionals to join their team.  This is a level 1 Help desk.  If you are someone who enjoys working with a collaborative group and is passionate about technology, send us your resume.  We are looking to hire two level 1 technical support person.

Job Duties:

• Provide customer support remotely as well as deskside
• The Level 1 IT Technician is responsible for providing High-Level communication on the phone and in person
• Log helpdesk calls and received via phone into the help desk system
• Open, resolve and close tickets
• Work with other IT groups to escalate issues
• Escalate issues to other IT groups and vendors
• Support desktop operating systems and applications
• Desktop O/S - Windows 7/10
• Microsoft Office 2016 (Outlook, Word, Excel, PowerPoint)
• Adobe Reader/Pro
• Mobile Device Support
• Software specific to
• Workstation virus protection (McAfee)
• Spyware removal utilities
• Remote access support (VPN and RDS)
• Active Directory user and device administration
• Desktop, laptop and printer hardware support
• Update documentation, as needed
• New workstation configurations and setup
• Support email on iPhone/Android devices
• Limited server and network/router troubleshooting/support
• Provide 1-month after hours support on a rotation basis.
• Provide quotes to obtain approval for computer equipment purchases per documented Central Guidelines.

Required Skills:

• Level 1 help desk and deskside support experience required
• Excellent troubleshooting and the ability to learn new things quickly
• Ability to take the initiative to learn and apply technical skills
• Must have a CAN DO positive attitude
• Experience with Windows 7 and Windows 10 operating systems
• Experience with configuration and setup of PC’s, printers and mobile devices
• Working knowledge of Active Directory / Exchange
• Experience with MS Office 2016/O365 (i.e., Word, Excel, PowerPoint and MS Outlook).
• Experience with Service Desk software is a plus
• Ability to work independently
• software is a plus
• Ability to work independently

Experience:

• Two years minimum in helpdesk and end-user support required.

Education:

• High School Diploma required
• College Diploma (or equivalent experience)
• Continuing education in technology-related courses a plus