Network Engineer Tier 2 (Fully Remote)

 

Monitor network and traffic (IoT) devices using a suite of software tools. Handle all service degradation and provide triage to incidents associated with network and traffic (IoT) devices to diagnose and where possible provide first response resolution.

Candidate should have 3-5 years’ experience in the Information Technology industry, with a minimum of 3 years of experience in a network operations center. Experience maintaining Network and IoT technologies in a co-managed environment. Vendor certification (CCNA) is preferred but may be compensated by

experience.

 

Responsibilities:

 

Take ownership of the incident until the device is returned to operational status.

Classify and prioritize incidents related to managed devices.

Meet SLA/ SLO requirements for response, restore and notification time.

Help troubleshoot and maintain traffic, network, and security tools.

Maintain complete detail of issues in ticketing system.

Handle engagements with external vendors and district.

Handle ACD calls from customers and vendors.

Handle system generated incidents.

Maintain documentation and log incident response activities in ITSM ticketing system and provide

coordination with other team members to improve monitoring processes.

Escalate incidents to appropriate personnel for further troubleshooting if unable to resolve.

Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).

Ability to work with provided set policies and implement network and security configurations.

Deploy and update device rule sets to traffic, security, and network standards.

Be able to work shift work to include 2 nd and 3 rd shifts.

 

 

3-5 Years’ experience in IT

Troubleshooting knowledge of Cisco routers and switches and network monitoring platforms such as SolarWinds.

Working experience with Enterprise level ticketing system such as Service Now and an understanding of how to ensure ticket level SLA/SLO compliance.

Ability to configure and troubleshoot various Network Platforms including various Firewalls, Routers, Switches Management platforms (SolarWinds), and IoT devices.

Network certifications (Network +, CCNA) or equivalent knowledge.

Ability to interpret the information collected by network tools (e.g., Nslookup, Ping, and Traceroute).

Knowledge of computer networking concepts and protocols, and network security methodologies.

Knowledge of host/network access control mechanisms (e.g., access control list, capabilities list).

Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.

Knowledge of network traffic analysis methods to include NetFlow.

Knowledge of network, and operating system hardening techniques.

Knowledge of packet-level analysis using appropriate tools (e.g., Wireshark, tcpdump).

Strong Knowledge of IP networks and communication including Ethernet, cellular modems, and

transceivers (encoder/decoder), point-to-point wireless radio and RS-232/RS-485 serial communication.

Strong Knowledge of Virtual Private Network (VPN) security, Virtualized or Cloud Computing.

Working Knowledge of various Linux OS, Syslog and SNMP monitoring.

Understanding of Wi-Fi technology and configurations.

Knowledge of cybersecurity and privacy principles.