Senior Network Engineer

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required

Skills

wireless
network

Job Details

MUST HAVE A MINIMUM OF 10 YEARS AS A NETWORK ENGINEER

Senior Network Engineer Job Description:
The Senior Network Engineer performs senior level network support, diagnosis, troubleshooting and resolution for routine to highly complex issues. Independently troubleshoots complex problems with significant customer impact. Makes decisions on recovery actions and solicits input from Technical Support Organizations and vendors when dealing with complex issues. Follows procedures to coordinate and/or implement complex operationally driven changes. Responds to break/fix issues, escalating to and managing vendors as needed. Monitors and maintains network equipment. Maintains documentation. Applies a general understanding of technical dependencies and alternatives to support customer needs in a 24x7 environment. Updates technology incident records and documents all troubleshooting, diagnostic and recovery activities for significant problems. Performs incident record maintenance and follows all standards in regards to ticket updating, resolving, closing, task creation and ticket rerouting. Develops and updates IT Operations standard operating procedures and recovery documentation. Works with vendors and engineers to develop and enhance documentation.
In this role, you will:
Troubleshoot Complex / escalated network issues for Wells Fargo
Participate in Major Incident Management conference calls and drives recovery efforts.
Troubleshoot and resolve incident tickets escalated from more junior engineers.
Mentors and trains more junior engineers.
Resolve incidents and complete break-fix changes in accordance with enterprise processes.
Work with senior level internal technology resources along with 3rd party vendors/carriers.
Provide SME level support for the entire network infra of the bank supporting technologies like routing/switching/F5/Firewalls/Proxies.
Utilizes packet capture technologies to diagnose incident root cause.
Troubleshoots issues related to Router/Switch Firewalls/Load Balancers/Proxy appliances.
Work with vendors / vendor escalations (on complex issues)