Financial Security L3 Support(Payment and Swift Exp)
Location: New York, NY
Level 3 Production Support for Payments and Swift applications, responsible for projects involving maintenance and enhancement activities.
Provide L3 support of core payment processing infrastructure for leading investment bank
Exposure to compliance programs like OFAC and AML is preferred
Review users requests and requirements, define feasibility and qualification
Write functional specifications based on users requirements and applications design
Exposure to UNIX is preferred.
Define testing strategy , tests plan and execute functional tests
Propose logical solutions and transform them into clear business and technical requirements
Utilize query tools to confirm data quality and investigate questions
Track, resolve and escalate issues for own projects while keeping relevant stakeholders informed
Support production environment and address incidents logged under "Production Support"
Provide permanent solution for all the problems logged under "Production Support"
Perform root cause analysis for P1/P2/P3 and P4 incidents and take action based on business needs
Follow the required policies and procedures of incident, problem and change management
Raise/escalate any service related issues and risks to Track lead and/or BCI lead
High energy, results driven person with strong interpersonal skills
Able to work under minimal supervision
Graduate or post graduate in Engineering or Technology with Computers or IT stream
OR Graduate or post graduate in any stream with course in Computers or IT stream
5 to 10 Years of total experience with 4+ plus years of relevant experience in Payments : Prduction support and projects
Good exposure in Payment systems including Swift, US clearing systems (FEDwire and CHIPS ).
Knowledge and experience in Payment back office system; ideally Montran GPS (Global payment systems)
Experience in Financial security : Sanction filtering and AML
Exposure to audits on the domain would be a real plus
He should be well versed with technologies like SQL server, Windows batch scripting, T-SQL
Experience and good understanding of MQ series
Excellent verbal and written communication
Attention to details
Working experience in applications related to Compliance in banking environment.
Knowledge of Control-M or other scheduling application.
Production support: platform and users support
Coordination with various stakeholder: application and infrastructure teams, end users, client , Software vendors ..
Client facing on domain covered
Maintain application and operational documentation
Unit and Integration Testing
User testing coordination
Meet defined SLAs and KPIs related to application development and support
Improvements and optimizations to stabilize the plant
Deliveries quality: application , documentation , testing .
Positive client feedback
Answer accurately to audit questions and address audit remediations
Specific Features of the activity :
Resource is required to work from New York , NY
Resource should be open to extended hours on need basis
Resource should be ready to exceptionally work on weekend to support BCP tests, specific production activities
Resource should be keen to learn newer things related to technology and domain
Resource should be very rigorous with the delivery quality
Resource should be energetic and passionate to drive results for business needs and personal growth in the area of technology and/domain knowledgeSupport of very Sensitive applications