Senior IT Support Engineer

Job Description
An Athletics company based in the Bay Area is seeking a Full-Time customer service-oriented Lead IT Support Administrator. This position will report directly to the Director of Information Technology. The Lead IT Support Administrator is responsible for leading our help desk and providing technical support to users in an efficient and accurate manner. This position will be considered the Organization's front line of support and will be tasked with solving basic technical problems and providing support for all assigned areas. The goal is to make sure that customer value is maintained to the standards set forth by the Organization.
Required Skills & Experience

• 2-4 years of helpdesk experience in a business environment
• AA in IT or BS in Computer Science desired
• Must have excellent communication skills, both verbal and written
• Must be detail-oriented, organized and able to effectively perform multiple tasks
• Must demonstrate effective problem-solving skills
• Familiar with OKTA, Jira, G-Suite, O365, Mimecast, RingCentral, Zoom, iPhone
• management desired
• Ability to work non-traditional business hours, including nights, weekends and
• holidays

What You Will Be Doing Tech Breakdown

• 90% Windows IT Support
• 10% Mac Support

Daily Responsibilities

• Provide front-line helpdesk support to users both locally and remote
• Properly escalate unresolved queries to the next level of support
• Research, evaluate, test, and install new devices and applications
• Document IT Department systems and procedures
• Lead projects that involve the help desk and continue to find ways to improve our
• help desk experience
• Provide end user support thru remote client software, telephone, email and in-
• person assistance
• Manage all inventory assigned to employees
• Support and configure wireless technologies based on 802.11x signals - stand alone
• and controller based
• Knowledge of Mac OSX and Microsoft Windows family of client operating systems
• Perform other duties as assigned

The Offer

• Full Time Role

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