Business Analyst Jr

The Tennessee Corrections Institute (TCI) is seeking a highly organized, tech-savvy, and service-oriented individual to support a statewide initiative to modernize jail data collection. This role combines business analysis and IT coordination, which is ideal for someone who enjoys both project work and solving day-to-day technology challenges in a small but impactful government agency. TCI is also seeking someone who can be our front-line IT point-of-contact (assisting with IT questions, managing IT inventory, and working with the state's "big" IT department, called Strategic Technology Solutions).

Interview stakeholders from 123 county jails, workhouses, and lockups as well as multiple state agencies. Identify needs, wants, and friction points.
Document needs, risks, and recommendations for a cloud-based clearinghouse.
Support steering committee facilitation and timeline tracking.
Assist with vendor research and technology feasibility summaries.
Draft reports and summaries for leadership.
IT Support and Coordination (25%)

Serve as primary point of contact for internal IT needs
Submit and monitor help-desk tickets in ServiceNow
Track and update IT inventory (30-person department)
Input data into state systems (Planview, Archer, SharePoint, etc.)
Assist with website maintenance
Help ensure compliance with state IT policies
Experience

1 - 3 years of experience in business analysis, project management, or IT support
Excellent communication and organizational skills
Comfortable leading interviews, taking notes, and working independently
Proficient in Microsoft Office and able to learn new systems quickly
Must pass a criminal history check and drug screening
Willingness to travel in Tennessee