Senior Analyst - Application Lifecycle Management (Remote)


On Site
USD 86,700.00 - 132,940.00 per year
Full Time


Application lifecycle management
Information Technology
Asset management
Process improvement
Business software
Configuration management database
Use cases
User stories
IT asset management
Computer hardware
Software installation
Time management
Analytical skill
Attention to detail
Customer focus

Job Details


This is a remote role that may be hired in several markets across the United States.

This position is responsible for analysis of highly complex aspects of technology asset management tracking, analysis, and reporting within the Information Technology (IT) department of the Bank. Develops, maintains, and improves upon asset management governance, standards, procedures, plans, controls, and operating metrics to achieve operational objectives. Evaluates current practices, collects information and industry trends, and creates specifications to support business initiatives. Develops and implements process improvements. May provide a leadership role for the work group through knowledge of IT asset management.


    • Managing the process for onboarding and retiring Business Applications for the enterprise to maintain and complete and accurate inventory
    • Managing key relationships with peer roles within the enterprise. This includes Business Application Owners and process stakeholders.
    • Managing the day-to-day activities to the onboarding and maintenance of the Business Application inventory
    • Managing the execution of certifications of Business Applications
    • Identifying opportunities and implementing process enhancements
    • Escalating any issues with the process to the process owner
    • Working with stakeholders for resolving any data issues or other discrepancies
    • Work with internal teams to streamline and automate processes to onboarding and maintaining the Business Application inventory
    • Analyze purchase records and other entitlement information including contracts.
    • Periodically validate the Application inventory for data accuracy and investigate discrepancies
    • Aid in the monitoring of controls in the process by which Business Applications are requested, maintained, and retired
    • Provide various reports and respond to information requests
    • Participating in the remediation of non-compliant applications
    • Working with configuration and infrastructure team to maintain relationships with supporting CIs
    • Perform on going analysis of CMDB Health Metrics to resolve issues and identify improvements
    • Provide training and support for application owners and other stakeholders
    • Providing requirements, use cases, user stories, etc. to support new or improving process and functionality

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

If hired in North Carolina, the base pay for this position is generally between $86,700 and $132,940. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here:


    Bachelor's Degree and 4 years of experience in Analytics, Modeling or Reporting OR High School Diploma or GED and 8 years of experience in Analytics, Modeling or Reporting
    • Ability to independently set priorities and meet deadlines in a fast- paced environment, a self-starter
    • Ability to manage projects and report on status.
    • Experience working in an Agile environment
    • Experience with ServiceNow Utah +
    • Experience with IT Asset Management
    • Experience in hardware configurations and software installation processes.
    • Experience with creating Dashboards and reporting in ServiceNow.
    • Excellent verbal and written communication skills; troubleshooting & analytical skills; and ability to collaborate with cross-functional teams
    • Proven organizational and time-management skills, including prioritizing multiple tasks
    • Strong analytical skills showing attention to detail with a strong customer focus
    • Excellent developing and delivering presentation skills


Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About First-Citizens Bank & Trust Company