Overview
Skills
Job Details
Title: Cisco CUIC (Contact Center Unified Intelligence Center) consultant with Database Administration Experience (only W2 Position No C2C Accepted) 10.3.2024
Description: STG is a SEI CMMi Level 5 company with several Fortune 500 and State Government clients. STG has an opening for Cisco CUIC (Contact Center Unified Intelligence Center) consultant with Database Administration Experience.
Please note that this project assignment is with our own direct clients. We do not go through any vendors. STG only does business with direct end clients. This is expected to be a long-term position. STG will provide immigration and permanent residency sponsorship assistance to those candidates who need it.
Job Description:
The Contact Center Unified Intelligence Center (CUIC) team is responsible for supporting contact centers globally. We focus on implementing the next generation of Contact Center Voice solutions that will deliver enhanced value to our customers, dealers, and business partners, and provide superior customer experience. Our team is a Product Driven Organization (PDO) utilizing Agile processes to deliver value, meet goals and objectives. We are looking for a talented and experienced Database and Reporting Developer for the CUIC Team. The CUIC team supports the Contact Center s reporting and intelligence processes through the Cisco Unified Intelligence Center and Google Cloud Platform. The Database and Reports Developer is responsible for providing solution options for business requests, supporting the existing Contact Center platform and dependent components, and assisting Contact Center s business processes. We are looking for a Database and Reports Developer to join the experienced, highly skilled, 3-person US-based team supporting the Cisco Unified Intelligence Center for the Ford global enterprise contact center.
Skills Required:
- Must have experience as a Microsoft SQL/TSQL developer
- Must have strong experience in Database design and report development
- Must understand complex SQL queries for relational databases - Must have the ability to develop ad hoc queries to isolate problems
- Nice to have experience with IBM Informix, Google Cloud Platform (Big Query, Cloud Spanner)
- Nice to have database administration experience with jobs, stored procedures, link servers, and password management
- Nice to have knowledge of call center business processes and customer call flow interactions - Nice to have a conceptual understanding of Cisco voice networking
- Nice to have knowledge of business operation tools and processes including Agile, SAFE, Rally, Jira, ServiceNow, and general ITIL best practices, IT Service Management
- 5 Years working in-depth with the Cisco Unified Intelligence Center (CUIC) tool; 10+ years preferred
Cisco CUIC (Contact Center Unified Intelligence Center) consultant with Database Administration Experience is based in Dearborn, MI. A great opportunity to experience the corporate environment leading personal career growth.
Resume Submittal Instructions: Interested/qualified candidates should email their word formatted resumes to Vasavi Konda and/or contact @(Two-Four-Eight) Seven- One-Two Six-Seven-Two-Five (@). In the subject line of the email please include: First and Last Name - Cisco CUIC (Contact Center Unified Intelligence Center) consultant with Database Administration Experience.
For more information about STG, please visit us at .
Sincerely,
Vasavi Konda| Recruiting Specialist
Opportunities don't happen, you create them.
Systems Technology Group (STG)
3001 W. Big Beaver Road, Suite 500
Troy, Michigan 48084
Phone: @(Two-Four-Eight) Seven- One-Two Six-Seven-Two-Five: @(O)
Email: